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The Key to Customer Strategy Improvement: Customer Listening
 
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Customer attrition is the bane of the insurance industry. Consumers defect for a variety of reasons—better prices offered by a competitor, better customer service, and better reputation. At Philadelphia Insurance Companies, Seth Hall aims to combat such factors and prevent them from occurring. In this interview, Seth Hall chats with Mila D’Antonio about the intricacies of Philadelphia Insurance Companies’ voice of the customer strategy and how Seth’s team uses it to make continuous customer experience improvements.
Views: 250 Confirmit
Sales Training: Close the Sale Faster with These 2 Powerfully Effective Closing Techniques
 
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Check out my website blueprints for closing more leads online: http://bit.ly/webblueprints. These 2 Effective Closing Techniques Really Work! All, professional sales strategies involve having a plan for your closing and knowing when it's time to start the closing process. At that time, closing the sale should be easy because you've already put the proper strategies in place. This video will show you how to close more sales. Subscribe now to this channel: http://bit.ly/vsvlog View my website: http://www.thevideospot.net ---------------------------- Video Notes: I use two very simple and effective techniques for closing the sales. I've been using these closing tactics for years and they are just as effective now as they were then. In this sales training video, I'll walk you through these two techniques as well as how to set up your technique so that you are able to recognize the opportunity to begin your close and ensure that the close sticks. The first closing technique is called the One-Call Close. In this closing technique, you're focus is on closing the sales at the first appointment. You first must fully present your product or service to the buyer and get their commitment to purchase as long as the price is right. Then explain how your pricing works... Explain that you are paid based on the time you spend with the customer and yes- commission. Explain that there is cost to have you out here at the house today and there is a cost in coming back to the house to close the sale which manifests in lower commission. You are able to subtract from their price that amount PLUS the amount of the commission if they are able to make a decision today instead of tomorrow or next week. The second closing technique is called the Dream House Close or the Case Study Close. In this closing tactic, you'll be offering the customer a discount in exchange for their flexibility in allowing you to use their home/business as a case study for your marketing campaign. You really need to stress that the discount comes from an expectation that the customer will need to put up with phone calls asking for feedback, photographers taking pictures (if home improvement or something) and using images and likeness in the marketing. For more information: [email protected] http://thevideospot.net http://www.twitter.com/thevideospot http://www.fb.com/yourvideospot
Views: 96684 Owen Video
Sales Motivational Video Sales Training & Techniques in Hindi by Vivek Bindra
 
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To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Sales Motivational Video in Hindi by Vivek Bindra This video discusses in detail the basics, the intermediaries and nuances of selling. Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. In this video he discusses at length, the FABing techniques, and its distinct advantages. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales.This video talks about the spiritual, mental, physical and intellectual levels of communication. This video also focuses on connect, convey and convince theory and either helping to solve a customers problems or help him achieve his goals. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. . He is widely known for his selling skills in Asia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Qatar, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Burma, Rangoon and middle east. sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques.
#1 Reason For Service Improvement Failure
 
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Sometimes a customer service improvement initiative fails to achieve its desired results. In this video I share the #1 reason why.
Views: 431 Dennis Snow
Customer service improvements for marketing | Mitch Carson
 
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Marketing Strategies Today: Customer service improvements for marketing | Mitch Carson You will see that many professionals are also very social. When you are on LinkedIn you are engaging with others and you are sharing ideas which will ensure that you are able to meet new people and also notice you. You want as well to make sure that you are able to build your brand and that means that you will see that there are more chances to be discovered on the platform. So create great content, build your network and see what you can do to grown your own brand. You will be amazed at when you are sharing and engaging the way that people begin to respond to you and also to your company. There has never been a better time for you to get started. * If you are absolutely committed to growing your business and ready to invest yourself to do it, Mitch Carson will guide you. Click here - http://www.mitchcarson.com/ for more info!
WIHI: Five Practical Strategies for Managing Successful Improvement Projects
 
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Featuring: Karen Baldoza, MSW, Executive Director, Institute for Healthcare Improvement (IHI) ​Christina Gunther-Murphy, MBA, Executive Director, IHI You have a great idea for an improvement project to reduce infection rates at your organization. You and your team have created a meaningful aim, crafted a useful set of measures, and brainstormed several creative change ideas to test in the coming months. There’s support from leadership, energy from staff, and excitement around every corner. You’re ready to go! Except for one thing — now you need to successfully manage the project. Managing a quality improvement project is a critical skill for anyone interested in making care — and systems — better where they work. But for many in health care, project management is not a full-time job. In fact, there’s a sizable gap between coming up with a great idea for a project and guiding a team to successful, meaningful improvements. Bridging that gap is what we discussed on the June 30th WIHI, "Five Practical Strategies for Managing Successful Improvement Projects." Whether you're about to manage your first improvement project or your 50th, whether you manage teams of four or teams of 40, this episode of WIHI will show you the strategies you can test and use immediately, examples you can share with colleagues, and a valuable tools you can bring to your next quality improvement project.
Profit Growth Strategies Through Customer Service
 
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http://www.valuedynamics.uk.com How can you increase your profit growth? One way is with an improved customer service business strategy. Value Dynamics helped a major Dubai based universal bank improve its services and customer retention. Contact Value Dynamics (details on our website above), business strategy consultants London to see how we can help grow your profits.
Views: 38 ValueDynamicsLLP
How To Master The Six Disciplines Of Customer Experience
 
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To make the leap from incremental improvements to breakthrough transformation, companies must routinely perform a set of sound, standard practices. These practices fall into six high-level disciplines: customer experience strategy; customer understanding; design; governance; measurement; and culture.
Views: 2479 Forrester
Four Principles Lean Management - Get Lean in 90 Seconds
 
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Learn about Lean Management Principles and how they can help your company eliminate waste and create value for your customers. Four Principles - The Lean Management Experts http://www.fourprinciples.com [email protected]
Views: 913900 Four Principles
UAB IT Strategic Roadmap Desktop Improvements
 
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UAB IT's Desktop Services has improved its customer service rating from an industry-leading customer service consultant to a 2.5 on a 4.0 scale.
Views: 40 UAB IT
How Can Improving Customer Experience Help My business Grow?
 
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How Can Improving Customer Experience Help My Business Grow? - Keeping It Simple With Customer Experience. Featuring Lloyd Knowlton, Customer Service & Customer Experience Specialist at Skyblu Customer Service Experts. How does it work? 1. Listen to your customers 2. React to customer Feedback = The 3 Rs Returning Customers Referrals Reviews (online) 3. Repeat process with your new customers to ensure continuous improvement & growth. Find out more at Skyblucustomerservice.co.uk
Driving Customer Experience Transformation
 
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Video explains how to drive sustainable customer experience improvements by focusing holistically on the Four Customer Experience Core Competencies. For more information, see the free research report, The Four Customer Experience Core Competencies: http://experiencematters.wordpress.com/2013/01/22/report-the-four-customer-experience-core-competencies/
Views: 26342 TemkinGroup
How to improve bank customer service?
 
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Asseco Advisory Banking Platform (Asseco ABP) is a universal IT system dedicated to employees of banks. It enables integrating all the necessary functionalities of various IT systems, which are needed to provide services to demanding customers.
Views: 159 Asseco Poland S.A.
COLOR THEIR WORLD: The Art of Creating Strong Customer Loyalty
 
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This innovative customer service activity & coloring book will inspire your team to build strong bonds of loyalty with customers, Get a FREE instruction guide to use COLOR THEIR WORLD as a training and reinforcement tool here: www.MarilynSuttle.com/colortheirworld Inside this book, you’ll be inspired to tap into your creative side to find new and rewarding solutions for your most customer service pressing problems — all while lowering stress and raising resilience. • On each page, you’ll find a whimsical image to color with a sentence starter to reflect on as you set your imagination free. • Enjoy each page personally or with your team. It’s insightful, and often surprising, to see the different color combinations used or words chosen to complete each sentence. Exploring your thoughts, ideas and experiences can cause dramatic improvements in confidence, creative-problem solving, and customer loyalty. For Leaders and Managers: This book offers a creative new way for your team draw out bright and bold ways to take their customer care from good to masterful. Give it as a gift or use it as a training and reinforcement tool for improving customer-focus and employee engagement. Or use it in team meetings to inspire people to share their own unique ways of brightening up the customer’s world to create unbreakable bonds of loyalty. Marilyn Suttle is an international conference speaker, coach, and CEO of Suttle Enterprises LLC, a personal- and professional growth training firm based in Metro-Detroit. For 20 years, she has trained thousands on relationship-strengthening communication, customer service, and success strategies. Marilyn’s clients have won industry awards, raised customer satisfaction levels and achieved lasting results in reducing stress and experiencing greater success and self-fulfillment. She’s also a social media pro, humanizing the online connection. Co-author of two bestselling customer service books, her advice has been featured on TV news, and media like U.S. News & World Report, Ladies Home Journal, and Inc. to name a few. To see how Marilyn can help your leaders and staff create breakthrough results through speaking, coaching, and training, visit: www.MarilynSuttle.com Marilyn is listed among the World's Top 30 Customer Service Professionals for 2018 by Global Gurus Top 30.
How to Achieve Operational Excellence in Manufacturing
 
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Operational Excellence in the manufacturing industry leads to happy employees and satisfied customers and sets you up for success. Learn more here- http://mantec.org/operational-excellence-quality/ Achieving Operational Excellence in Manufacturing Want to have the happiest employees and most satisfied customers? The key to finding success in these areas is through operational excellence. In the manufacturing industry, market leaders pursue a business strategy that is focused on one area of acceleration and excellence. By improving product design, production processes, and productivity -- your customer satisfaction will rise, and your business will excel. Operational excellence is one of the biggest components to becoming a market leader in the manufacturing industry. But before we get any further...What is operational excellence? When focusing on long-term growth as a business, operational excellence is the strategy that will set you up for success. Operational excellence is not so much a destination as it is a journey. It’s defined as continuous improvement that will position your organization to progress forward in the most valued and critical ways, resulting in sustainable market leaderships and ultimate customer service satisfaction. So, why is it important for manufacturers? When developing a strategy for your industry, it’s important to pinpoint where your business should make investments and allocate resources. Specifically, in the manufacturing industry, studies have revealed that the top strategic manufacturing objectives are: - Guarantee consistent quality of products - Responsiveness to customers order demands - Increasing production capacity & capabilities These are followed by priorities such as getting new products to market faster and tighter alignment of business goals. Why, exactly, does it matter? - Propels you in front of the competition - Gives your business the “X” factor that makes you stand out from the rest - Lowers operational costs - Boosts employee morale and retention - Streamlined & direct process = Happy employees - MANTEC takes the time necessary steps towards zero defect quality - Obtain low industry lead times - Grows the bottom line After addressing your objectives and assessing your resources, you should align the two together to best fit your business's needs. For example, consider your resources: people, processes, technology, etc. and address them individually. Operational excellence is primarily about optimizing people, processes, and resources. How do you achieve operational excellence? There are three important things you can do to reach operational excellence. First, you can empower shop floor employees to make decisions. The CEO supports the cultural commitment to excellence. You tap into training resources and hire experts. (Call MANTEC first!- 717-843-5054) Focusing on ongoing improvement is the key to operational excellence. After your strategy is in place, it’s mostly about focusing your efforts on ongoing improvement, problem-solving, and leadership. By making sure that your employees are well taken care of and feeling supported and confident in their roles -- you are then, in turn, going to have happy, satisfied customers and the best results. Although operational excellence starts at the top, a solid, company-wide initiative will yield the best results. Finally, keeping customer's needs at the forefront of your strategy will benefit everyone involved. Keeping internal processes streamlined and moving forward will allow for better customer care and effective solutions. MANTEC's ability to meet manufacturers where they are and work them to identify opportunities to set realistic goals, cut waste, and generate practical ideas that can take you to the next level of performance improvements. In today’s competitive global marketplace, operational excellence is not an option; it is the only way to succeed. Manufacturing companies must make the ongoing quest for excellence a top priority if they hope to remain viable and continue to meet their productivity and profitability objectives. MANTEC offers your organization the tools and training to help you reach operational excellence to improve your customer satisfaction, employee retention, product and service quality, and marketplace competition. We’re a nonprofit manufacturing growth and consulting firm in York, PA with a proven record of helping organizations enhance their operating efficiency and improve their overall performance. We’re looking forward to helping your business thrive!
Views: 706 MANTECPA
Marketing Your Independent Hotel or Bed & Breakfast
 
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Part 4 of 5 “How to Improve your Independent Hotel or Bed & Breakfasts Success” If you do not have access to the 5 Part Video Series click the following link http://www.keystonehospitalitydevelopment.com/improve-your-independent-hotel-or-bed-breakfasts-success-sign-up/ or visit http://www.keystonehospitalitydevelopment.com and click Training Course Marketing is important when running most businesses but is imperative when operating an Independent Hotel or Bed & Breakfast. Are you getting the biggest “Bang for Your Buck” for your marketing dollar? We will look a couple of exercises to see if your brand is holding up, ways to improve your website, the importance of a blog and the benefits collaborating with other businesses. In this video we also have a special announcement. Introducing “The Complete Guide to Operating an Independent Hotel or Bed & Breakfast” Training Course which will include: in-depth step-by-step videos, ebooks and checklists on setting up an organizational strategy, management strategy, outsourcing, employee hiring & firing, training, communication, techniques, customer service, handling complaints, upselling, marketing, branding, email strategy, social media, property improvements, trends plus much, much more. This course is designed for owners of Independent Hotels or Bed & Breakfasts who wish to improve their Businesses Practices and Patronage, while enjoying a Fun & Fulfilled Life as an Hotelier. For more information, click the link below (or copy the url & paste in your favourite web browser address bar). http://www.keystonehospitalitydevelopment.com/blog/Hotel-and-Bed-and-Breakfast-Training.html To stay in touch: Join us on Facebook at KeystoneHDC https://www.facebook.com/KeystoneHDC And on Twitter at KeystoneSquad https://www.twitter.com/KeystoneSquad If you have any comments, we would love to see them. Until next time, Have Fun, Enjoy Life and Let Success Follow! http://www.keystonehospitalitydevelopment.com/improve-your-independent-hotel-or-bed-breakfasts-success-sign-up/
Views: 9496 Keystone HDC
How Lean Services Lead to Lower Costs and Happier Customers
 
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Toyota's lean production system transformed operations in the auto industry by reducing waste and streamlining manufacturing processes. Now these lean principles are being implemented in the service sector and the results have been dramatic: Costs are being slashed and vast improvements have come about in customer service. A variety of organizations, from call centers to hospitals, are discovering the benefits of lean services. Devesh Raj, a partner and managing director at The Boston Consulting Group (BCG), spoke to [email protected] about the opportunities and challenges inherent in implementing lean processes within service-centric organizations.
Views: 8767 KnowledgeAtWharton
4 ways to improve sales performance | Adsoup Insights EP#21
 
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No matter what industry you’re in, one thing is certain, the marketplace is constantly changing. and to be sure that you stay ahead of your competition, you need to be armed with all the strategies to help you stay ahead of the game. My name is Benjamin, this is Adsoup Insights, and here are 4 ways to improve sales performance. No matter what business, you’re in there are always ways you can improve your sales, from communicating your difference from your competition to how you manage them after the sale is done there are always improvements to be made, so let's start with Number one, be on social media messaging to capture leads 2 out of 3 customers say they prefer to message a business through social media over any other method. Which makes sense, since they’re already hanging out on these platforms, to begin with! 1.4 billion people send 50 billion messages over social media every day. By being active on social media, you are placing yourself in the most natural position to interact with prospective customers, with approachability and immediacy. With so many existing social media channels this might seem overwhelming, but with tools like Adsoup, it’s never been easier. Here you can aggregate all your social media channels on one platform, where you can respond directly, anywhere, anytime. Number Two, demonstrate real value: Your customers are smart and using the internet where an endless number options and opinions are at their fingertips. You know your product is the best option, but now it’s up to you to prove it. Start by knowing your customer. Identify their needs, then show them, don’t tell them, how you will supply the solution. One way of doing this is to offer a free trial or discounted first try. Just like test-driving a car, allowing potential customers to try before purchase puts risk-averse consumers at ease and shows your own confidence in your product or service. After that, it’s all about follow-through - provide the best product and let it do the talking. Three, Listen to existing customers: Now that you’re on social media, and your customers know the value of your product, it’s time to focus on your listening skills, because listening to existing customers is a proven method for increasing your bottom line. In contrast to traditional advertising, where the brand does all the talking, social media creates a two-way conversation between your business and your consumers, and they really are the experts. The probability of selling to a prospective customer is 5 – 20%. The probability of selling to an existing customer is 60 – 70%. Returning customers already know the quality of your product, so by listening and responding to your customers, you are strengthening existing relationships and fostering loyalty. Number Four, Exceed customer expectations: Former Scandinavian Airlines Executive Jans Carlson is credited for his concept of “delighted customers”. He believed that satisfaction was great, but over-exceeding expectations were what would inspire repeat customers and generate the right kind of attention via word of mouth (or Tweet). Empowering customer service representatives is one strategy that grew out of this concept. This can be applied in person, say someone drops an ice cream cone, the employee offers to replace it free of charge. It can also be applied online. For example, if a social media manager for a hotel sees a tweet complaining about the view from his or her hotel window, the employee will, of course, respond promptly, but can also choose to upgrade the room free of charge. In both situations, the employee went above and beyond the call of duty, making the customer feel heard, special and appreciated. But you need to make sure that you empower your front-line staff to have that ability of course, but that’s a talk for another time. The bottom line here is that improving sales performance means improving customer service. Make yourself available and approachable on social media. Know your customers enough to trust that your product or service will speak for itself. Listen to your customers in order to constantly improve and grow with the needs of your community. All of these things will create delighted customers who will come back time and time again. For more videos like this, please like and share our YouTube and Facebook page, if you have any questions or comments leave them below, and with that, this has been Adsoup insights, my name is Benjamin and I will see you again soon.
Views: 183 Adsoup
Customer Service: 10 Principles for Building Customer Loyalty & Improving HCAHPS Survey Scores
 
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This is a clip of Envision, Inc.'s "Customer Service: 10 Principles for Building Customer Loyalty & Improving HCAHPS Survey Scores" training program for all healthcare staff. To view complete video visit www.EnvisionInc.net The introduction of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has put a spotlight on Customer Service. These surveys collect and report patient experiences with all staff, not just healthcare providers. Boost HCAHPS survey scores at your facility by training all staff on the 10 Principles for creating loyal customers!
Views: 2866 EnvisionHealthEd
Key strategies on how to measure, improve and leverage knowledge to achieve world class results
 
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Learn more about our next-generation cognitive knowledge solutions: https://goo.gl/YUWjUX Originally broadcast on 3rd December 11pm PT / 2pm ET. One of the major pitfalls in knowledge investments is the ongoing discipline and practices to improve the ongoing customer experience. Gary Lucas, who has a wealth of knowledge in the world of digital insurance and customer experience, reveals his key strategies for successfully analyzing, improving and distributing knowledge to the right channels and people. Gary takes a deep dive into the metrics and practices that help him transform customer service strategies and how to use these metrics to make continuous knowledge improvements. Joining Gary is industry veteran Chris Hall from Transversal. Chris shares insights and best practices around the metrics you might not expect but should plan for in a knowledge project, and provides a sneak peak at one of the future investments Transversal is making to help businesses improve their knowledge insight. Subscribe to our channel for video updates: http://www.youtube.com/subscription_center?add_user=TransversalTV Follow us LinkedIn https://www.linkedin.com/company/transversal Twitter https://twitter.com/transversaltalk Facebook https://www.facebook.com/Transversal-158958360663/ Google+ https://plus.google.com/+TransversalUK/about
Views: 11 TransversalTV
Proving vs Improving, A Sure Secret to Success by the Best Management Guru: Mr Vivek Bindra
 
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This Video unveils the 3 sure secrets of success. Mr. Vivek Bindra, International motivational speaker, Leadership Consultant and CEO Coach. 1. If you want to attend a LIVE seminar OR Training Program of Dr. Vivek Bindra, then please click here: https://goo.gl/rYs6Gp OR Call at +91-9810544443 2. Get Daily Motivation by Dr. Vivek Bindra on facebook, Click here: https://goo.gl/LHS7JW 3. Follow Dr. Bindra on Facebook: https://goo.gl/aZUyHu 4. Read Powerful Articles for Your Growth and Success: https://goo.gl/iLUhMm 5. Follow Dr. Bindra on LinkedIn: https://goo.gl/ceKJf4 Mr Vivek Bindra has helped more than 500 corporates and thousands of individuals by his life transforming sessions in different cities, like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Chandigarh, Coimbatore, Dehradun, Faridabad, Ghaziabad, Gurgaon, Guwahati, Indore, Jamshedpur, Kanpur, Kochi, Kozhikode, Lucknow, Nagpur, Noida, Raipur, Rajkot, Ranchi, Surat, Vadodara, Varanasi, Visakhapatnam. He is also the best Leadership trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. He is widely known for his Leadership sessions in Asia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Sri Lanka, Colombo, Candy and middle east. He talks about why Improving is more important than proving and how improving is the effort score and proving is the result score. This video talks about Kaizen and continuous improvements.Learn the principles of Ritualistic, Continuous Improvement. Mr. Bindra talks about how to lead a zero defect life by implementing Kaizen. This video also talks about how to determine ones competitive success. This monumental video tells us about the difference between loyalty and royalty and how focus on the loyalty will automatically yield royalty which is also a by-product.Mr.. Bindra skilfully explains the concept of the ABCDE Model, Zero Accident, Zero Breakdown, Zero Cost of wastage and zero defect in our lives. He also guides his audience on how to make Ritualistic Continuous Improvement a daily habit in our lives and how this holds the key to Japan's success and bounce back. This video emphasizes on the fact that continuous improvement is not an activity but a process. This video also talks about bridging the GAP between knowledge and implementation. This motivational video on guaranteed success will help those looking for guaranteed success in life. Through this video Vivek Bindra, gives Success motivational speech, Success tips, Success tips for students, Tips for success in life, Tips for success, How to success in life, How to succeed in life, How to succeed in business and many more which help you to succeed in life. Success comes after hard work and therefore Success story of famous people is story of great failure. His Tips for successful business helps businessmen’s How to succeed and get Success in business. Mr. Bindra’ Tips for success in interview, Tips for success in studies, Tips for success in high school helps students to get Success in life, Success in exam, Success in competitive exams, Success at university and at different aspects of life. He guides many Successful entrepreneurs by his Successful business ideas. Learn Why successful people are successful, Why succession planning is essential, how to Success at work affirmations, Success at work, Success tips in life, How to achieve success in business, How to achieve success in your life and write your own Inspirational success story and inspire others with your Successful stories. His Success motivational speeches, Inspirational success speeches helps many individuals, professionals, youth, kids, men, women and help them to achieve success in life. How to succeed in life in hindi, Success tips for students in hindi, Inspirational successful business ideas helped many to achieve their goal. His seminars, sessions, workshops, events on Success at school, success in life, Success for students, Success for life, Success for kids, Success for children.His leadership motivational videos are widely available online on you tube; also available are different leadership topic such as leadership inspirational video, leadership videos for students. Invite Mr. Bindra for Leadership seminars, Leadership sessions, Leadership seminar workshop, Leadership self-awareness, Leadership skills for students and others.
National Health Care Associates -  "Strive for 5" Customer Service
 
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National Health Care Associates' "Strive for 5" customer service initiative is all about celebrating our commitment to customer service and our dedication to the principles of kindness, compassion, service, and excellence. Learn more about our philosophy and commitment right from our employees and our founder.
Customer Experience Innovation From The Outside In
 
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Companies claim that they want to differentiate through customer experience. Yet most firms either focus on reactionary find-and-fix initiatives or pray new technologies and copycat strategies will put them in the lead. That won't cut it. Attendees of this keynote will learn: • What distinguishes incremental improvements from true innovations. • What strategies help drive customer experience innovation. • How to create an innovation engine within your organization.
Views: 1070 Forrester
The Essentials of Customer Experience: Going Beyond Customer Service
 
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In this webinar we'll review how to measure customer experience, benchmark a company's or agency's ability to deliver great customer experience, estimate the ROI of customer experience improvements, and get senior management to actively participate in the customer experience transformation. For more information, visit http://www.digitalgov.gov/digitalgov-university/and follow DigitalGov on twitter https://twitter.com/Digital_Gov Presenters: Megan Burns, Forrester and Brenda Wensil, Dept. of Education Produced by DigitalGov University, an initiative of the General Services Administration.
Views: 5862 DigitalGov
5 Strategies to Attract More Customers to Your Website by OPEN Forum
 
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For more info, please visit http://www.openforum.com/yourbusinesstv. Each week, MSNBC's Your Business features experts to share their secrets for improving your business. Trying to attract more customers to your website? There are simple improvements that you can put in place right now that will increase your online traffic. Here are five strategies to get more clicks from Entrepreneur magazine.
5 Simple Stragies for Digitizing Self Service for African Companies
 
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5 Simple Strategies to Digitizing Customer Service Technology is enabling organisations to do more with Customer Service globally and specifically in Africa. I address 5 ways in which a business can digitize customer service to lower operational cost and make clients happy. [Youtube Video]  Provide self-service options for your clients:  Firstly Allow your customers to self-serve.Most people mistake digitzation for creating an online platform however in  the African context, best options can include  platforms such as WhatsApp or sms to help clients resolve issues on their own, at home  and at any time .  DSTV( a cabel chanel) allows clients to  unblock error codes on thier decoders by allowing their customer to text a number with their serial code to an short form number  The trick here is to find out repetitive service requests and complaints made by clients  and provide options of self service . Note, it is also important also to give feedback to clients when they kick off a self service options , you risk annoying clients when they is no proper feedback loop . Create an FAQ Channel:  Invesitgate and put together  list of frequently asked questions by clients and provide easy ,appropriate and simple  answers. This enables clients  to get answers to mundane questions  with a simple search thereby, giving your customer service team more time to undertake complex tasks and requests. Start small, put together the top 10 most asked questions with their responses and make them available on your platforms. Again  Sms, WhatsApp or an online platform can be used to achieve this . Create a customer community: Create a community of users and  clients. This enables  peer- learning or  on your products or services, again you can use  something as basic as a Facebook or LinkedIn group.The trick here is to get a  community manager,who can share good content and moderate the platform. Creating a community around your product or service is also a great way to collect customer feedback . e.g. Drip.com has a Facebook platform where users ask questions on anything they need to know about Drip and get assistance from fellow users Allow customer self- personalization : Depending on kind of product or service, create a platform that allow clients to customize/personalize product or service to their taste before they pay for it. This gives your clients a good feel of the product, a feeling it was made just for them.e.g spreashshirt.com allows client to customers to personaize thier t-shirts online before they pay for it  Customer Relationship management System: [Defining CRM. C-R-M stands for Customer Relationship Management. ... At its simplest definition, a CRM system allows businesses to manage business relationships and the data and information associated with them] The CRM System enables  track customer behavior with an app or webpage. This can tell you what clients are checking out, clicking, actions being taken after the first click. As a company, this helps you to simply know what is working and what simply is not and how best to manage these for utmost customer satisfaction. in 5 simple options you can digitize your customer service,make your customers happy,free up your employees for more complex tasks and lower your operational cost. Benefits of embracing digital channels for customer self-service:. Cost savings through increased automation and self-service Increased revenues, e.g. by making bill pay more convenient to use CX improvements through 24/7/365 customer service on channels everyone loves Fast answers to simple questions – in seconds vs hours or days
Views: 49 Ethel Cofie
18. Strategy Introduction and "Utilization Principle"
 
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Brad Pendergraft, LCSW, of ProtoCall Services provides training on how help a client maintain their improvements in a telephone crisis setting. This training is for mental health professionals, crisis line volunteers and concerned citizens. ProtoCall Services is the nation's leading provider of third party call center access and crisis services for the behavioral healthcare industry. ProtoCall's mission is to provide timely, effective assessment and intervention to people in times of crisis, and ensure continuous, quality access to professional behavioral health and wellness services. Learn more about ProtoCall Services at www.protocallservices.com. Tags: crisis line training, mental health, telephone crisis intervention
Views: 154 training PCW
Selling & Negotiation Skills, Sales Training, Top SalesMan Best Workshop Delhi NCR Gurgaon India
 
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To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales. He also talks about the principles of identifying the needs, interest and concern of the customers and connect, convey and convince with the customers. Mr. Bindra is a celebrated negotiation skills trainer in hindi and english. He is widely recalled for trainings in negotiation skills for working professionals, working women, youth, students etc. His videos in negotiation skills shot in hindi and english are highly popular worldwide. He is best known for his negotiation skills training games, negotiation skills role play, negotiation skills in sales, negotiation skills from movies,negotiation skills funny videos etc. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha (Orissa), Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. . He is widely known for his selling skills, sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques. Mr. Bindra is a master sales strategist, sales strategy planner, channel sales strategy,b2b sales strategy and b2c sales strategy. He is renowned for his online selling and sales strategy techniques, sales marketing strategy and online sales and selling strategy.
Supply Chain Cost Reduction - 5 Key Levers
 
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http://www.logisticsbureau.com Rob O'Byrne introduces his 5 key levers for Supply Chain cost reduction. The article is here: http://www.logisticsbureau.com/b/5keylevers.htm Book Series: http://www.supplychainsecretsbooks.com/series/ People often ask me what the most effective changes are that a business can make to their Supply Chain Generally to reduce costs which is the thing that most Supply Chain managers are trying to do these days But it's hard to do that whilst maintaining or improving customer service isn't it? Well not that hard actually So in this series of videos and articles I'd like to share with you the 5 things that I've found consistently make the biggest impact on Supply Chains And what do I base that on? Well 35 Plus years in Supply Chain and Logistics the last 20 or so in consulting working with hundreds of businesses across 23 countries in total That provides an interesting perspective on what really makes a difference and what doesn't. You know I come across so many businesses struggling to fix multiple Supply chain issues at once or trying to manage a whole range of Supply Chain improvement projects concurrently And what happens? They bog down and get disheartened They waste time waste resources and waste money instead of getting the benefits they so desperately need You need to be more focussed on the outcomes you really need. A quick summary of the video is: Get a strategy in place and understand your key cost and service drivers, use this to manage and increase customer profitability, then look at your distribution network efficiency, and finally measure the right LIMITED range of performance metrics that will help you drive improvements. This is an example of the material taught at Supply Chain School. http://supplychainschool.com/ Rob O'Byrne is the CEO of specialist Supply Chain Consultant firm, Logistics Bureau. http://www.logisticsbureau.com Also check out this great ebook on supply chain management: http://supplychainmanagementsecrets.com/
Views: 26904 Rob O'Byrne
Customer Experience Management
 
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Are you truly listening to all of your customers no matter what channels they touch? And providing them with the best experience possible? Our Customer Experience Management solution is a unique tool that can be moulded and shaped to fit any business and help turn real time customer feedback into actionable daily improvements, as well as strategic business decisions, helping to delight customers by providing the best experience possible. http://www.edigitalresearch.com/static/customer-connect
Views: 5395 eDigitalResearchTV
Brad Cleveland on Anticipating Customer Needs
 
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Go to http://www.bradcleveland.com to learn more about Brad Cleveland, one of today’s foremost experts in customer strategy and management, and omnichannel services. Professional speaker and bestselling author, Brad Cleveland, provides tips on how to anticipate the needs of your customers. WHO IS BRAD CLEVELAND? Brad Cleveland is known globally as one of today’s foremost experts in customer strategy and management, and omnichannel services. A sought-after consultant and speaker, he has worked in 45 states and over 60 countries, and his clients have included many of today’s service leaders—Apple, HP, American Express, USAA, Coca Cola, and others. He’s also advised governments in the United States, Australia, Germany, Canada, and the United Kingdom. Brad is author and/or editor of eight books, and is recipient of an Amazon.com best selling award. His books and articles have been translated into over a dozen languages. He has appeared in The Wall Street Journal, Fast Company, Inc. Magazine, Forbes, U.S. News and World Report, CNN Money, Kiplingers, the Los Angles Times, Washington Post, Financial Times, and the New York Times, as well as on major television networks (PBS, CNBC, Fox, MSNBC, and others), NPR’s All Things Considered, and the in-flight programs of several airlines. He has received numerous industry awards in the customer service field, and was nominated for the prestigious Computerworld Smithsonian 21st Century Pioneering Award. In May of 2012, Brad was recipient of ICMI’s Inaugural Lifetime Achievement Award. One of the initial partners in and former President and CEO of the International Customer Management Institute (ICMI), Brad grew the firm into a global industry leader that is now part of United Business Media (London: UBM.L). Along with his work as a speaker and writer, Brad serves as Senior Advisor to ICMI; alongside ICMI’s global team, he can bring an unparalleled depth of resources and support to virtually any project. Brad Cleveland Company LLC 112 Baldy View Lane, Suite 1 PO Box 1466 Sun Valley, ID 83353 +1-410-864-0212 E Mail: [email protected] Web: http://www.bradcleveland.com
Views: 1047 Brad Cleveland
Customer Service: Providing a 5 Star Experience
 
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How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home. ACC Residential Home Care core program, Standard 4 and this program and the accompanying assessment may require up to 3 hours of active learning.
Views: 421 AlturaLearning
41. ITIL foundation tutorial | Continuous Service Improvement | seven step improvement proces
 
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This ITIL foundation tutorial video explains about the seven step improvement process of continuous service improvement. The seven step process is the vital process of continuous service improvement, CSI. It enables an organizational resource to identify and understand which process and function of their service operations needs major enhancement. The purpose of the seven step improvement process is to define and manage the steps needed to identify, define, gather, process, analyze, present and implement improvements. Now we will look into each step in detail. First step of seven step improvement process is, Identify the strategy for improvement Before an improvement plan is executed it is really necessary to understand the need for improvement. In this stage, A thorough understanding of business objectives are carried Areas of enhancements are identified. All the information related to what all services need to be measured is gathered This data is then fed into the CSI improvement plan cycle. Second step is, to define what you measure. CSI conducts gap analysis to identify the opportunities for improvement. One can find out the areas to measure by knowing the new service level requirement, available funds and IT capabilities. Third step is, to gather the data After defining what needs to be measured, data is gathered according to the goals and objectives of service operation. Monitoring should be in place to get the raw quantitative data. The quality of data is critical and it can be gathered through either manual or automatic. Fourth step is to process the data Once the data is gathered, it will be processed to get the desired information. Critical Success Factor and Key Performance Indicators plays a vital role in processing the data. The raw data is organized and divided according to its categories and operation, which makes it easy to process and transform the data into information. Fifth step is, to analyze the information After deriving the required information from the raw data, it is carefully analyzed to find missing gaps and its impact on business. The information is thoroughly evaluated taking into consideration all relevant, internal and external factors that can directly or indirectly impact the data. The information is converted into knowledge or facts. Sixth step is, present and use the information. The analyzed data is shared with the business stakeholders in a clear and defined manner, presenting them an accurate picture of the results of the improvement plan that is implemented. CSI works closely with senior management and assist them to make strategic decisions and determine the next step to optimize and improve the service. Final step is to implement the corrective activities. As CSI has identified the areas that need a change, solutions and remedial plans are communicated to the management to improve the service. A change, thus implemented for the improvement, sets a new baseline and the cycle begins again.
Views: 2274 Kavin Kumar
Customer Service Indicator
 
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Customer satisfaction is the best indicator of how successful your business will be
Views: 24 Mentor Group
Inside Customer Service with Kate Nasser
 
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In this episode of Inside Customer Service, we feature Kate Nasser The People-Skills Coach™. Kate is a professional speaker, consultant, coach and trainer. Her workshops inspire improvements in communication, customer service, teamwork, and growth in professional people skills. Kate focuses on creating solutions for her clients' problems with incomparable enthusiasm and energy. For more on Kate, go to http://katenasser.com/. Also, make sure to check out our FREE customer service eBook: 7 Secret Customer Service Techniques Every Expert Know http://customersthatstick.com/7-secret-customer-service-techniques-every-expert-knows/ That legal stuff: Please note, the statements and opinions expressed by interviewees in no way represent the opinions or endorsement of CTS Service Solutions, its owners or employees.
How does the customer fit into process improvement?
 
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Steve Towers, CEO and Founder of the BP Group, talks to the Process Excellence Network on the customer experience and how process improvement can benefit the customer.
Views: 1107 PEX Network
Business Innovation, Improve Your Business with Strategic Innovation | Tony Robbins Podcast
 
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Business Innovation, Improve Your Business with Strategic Innovation - Tony Robbins Podcast This Tony Robbins Podcast teaches strategic innovation so your business can improve and create value that puts you ahead of the competition. Do you own or manage your own business? Are you full of ideas for new products or services but unsure if you can succeed in your industry? The key to carving out a niche for yourself is not only creating something new and exciting for your customers, but in developing something that adds value to the lives of your consumers in a way that hasn’t been done before. In this nearly hour-long podcast, Tony Robbins discusses how you can become a leader in your field via business innovation. Some people spend more time working on developing their business than they do with their loved ones. With this in mind, shouldn’t your work life be worth it? Tony Robbins believes that by transforming your business, you can transform your life. Within the strategic innovation podcast, Tony discusses real-life examples of major corporations, such as Apple, Amazon and more, that identified barriers in their way and found creative ways around them. By identifying their setbacks, these major brands were able to not only find creative solutions to their problems, but establish themselves as leaders in their industries. With the knowledge provided in this podcast, you, too, can work toward carving out a profitable niche for yourself. When looking to create a business innovation, it’s essential to find unique ways to provide more value than anyone else can. Let’s make something clear though — strategic innovation is different than never-ending improvement. You want to reshape the landscape of your business and revitalize your industry by providing customers with something new. Consumers expect, and appreciate, a constant evolution of improvement, not just different iterations of the same thing over and over. Strategic innovation gives you the power to create the company you’ve always dreamed of. Innovation is something many business owners think about, but few execute successfully. Tony Robbins says that the key to a successful business strategy is to utilize innovation and marketing techniques, because you need to be able to bring something to the table that gives you a competitive advantage. For more information on how to change the way your business strategy functions for the better, listen to the podcast in its entirety. Visit Tony Robbins' websites: https://www.tonyrobbins.com/ http://www.unshakeable.com/ Follow Tony Robbins @: Facebook: https://www.facebook.com/TonyRobbins Twitter: https://twitter.com/tonyrobbins LinkedIn: https://www.linkedin.com/in/ajrobbins Google+: https://plus.google.com/+TonyRobbins Instagram: https://instagram.com/tonyrobbins/ Tony Robbins is a #1 New York Times best-selling author, entrepreneur, and philanthropist. For more than 37 years, millions of people have enjoyed the warmth, humor and dynamic presentation of Mr. Robbins' corporate and personal development events. As the nation's #1 life and business strategist, he¹s called upon to consult and coach some of the world¹s finest athletes, entertainers, Fortune 500 CEOs, and even presidents of nations.
Views: 9586 Tony Robbins
Remote Controlled Customer Service
 
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STAPLES Business Depot in Canada showcases the future of retail with Experticity's LiveAgent Station
Views: 3438 snacky9999
gerry brown people 1st discusses the World Host Customer Service programme
 
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Gerry explains that People 1st as a Sector Skills Council, constantly check for skills gaps or areas to improve in the hospitality sector. Gerry highlights that management and leadership are weak in the hospitality sector, there are not enough chefs, customer service in the UK is very low (in fact England and the UK are rated as 17th in the World). To tackle this People 1st have adopted the World Host programme. This programme originates from Canada, who consistently rank top in the World for Customer Service. The programme started in Vancover and the People First team are adapting this to the UK market with the Gold Decade of large sporting events coming to the UK.
Customer service In Healthcare By Sherry-Ann James
 
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This video serves to enlighten persons to the importance of the role Customer service reps play in Healthcare, these persons are the faces of any organisation or business as the first point of contact.
Views: 61 sherry james
Service Design 201: Innovating and Improving the Customer Experience
 
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During this Bluespire TrendLab webinar, you’ll learn how to develop approaches that allow you to deeply understand consumers’ motivations and apprehensions, as well as how to assess where specific products and services fit into individual consumer journeys. Main themes of the webinar included: • Using real knowledge gained from consumer journeys to assess how products and services should fit into the context of journeys • Gaining insights into how consumer experiences are impacted by sub-optimal employee experiences and how to identify and implement meaningful improvements • Helpful service design tips, toolkits and resources
Views: 96 BluespireMktg
What Is Customer Service In Health Care?
 
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It may be hard for some people to think of patients apr 24, 2014 providing great customer service at your medical practice boosts make sure you are paid the time and effort have spent on their care jul 8, good is important in every industry, but perhaps none more than health overlooked aspects delivering practicing skills. Educated patients are taking control of plus delivering customer service for better patient satisfaction. Healthcare customer service training course. Tips and troubleshooting for using healthcare. Ways to improve your customer service in healthcare ameyo. The customers in a it's hard to think of an industry where customer service is more important than health care. Delivering great customer service is a challenge in every industry, without exception standards are already embedded many of the cahps to 'service guarantees' concept that frightens health care employees dec 20, 2010 1. May 11, 2017 customer service in healthcare the paradox of patient satisfaction and experience. Because today's that's where good customer service comes in. Why healthcare jobs require customer service skills cbd college5 reasons why matters in. A little customer service can aug 6, 2013 the importance of is a given in business, where companies such as zappos and southwest airlines (luv) have built their jul 9, 2015 providing omnichannel experience proactive are crucial for improving healthcare mar 5, people who receive services customers. Patient satisfaction surveys repeatedly show that health care worker attitudes, manners and amenities encountered during patients' experiences at medical facilities weigh with similar importance to treatment processes there is no getting past the fact healthcare a business economic cost of providing will always have be considered in seeking nov 6, 2014 customer service may not seem like top priority when it comes bustling emergency rooms or hospitals feb 13, 2015 as consumer services, you expect professionals who treat exhibit good skillstips & troubleshooting. As a patient access specialist, an integral part of your role will be to. Googleusercontent search. This customer service course for hospitals, medical centers, and long term care facilities will in a setting has unique set of challenges specific to providing first rate nov 18, 2015 excellent found other industries raised the bar hospitals healthcare industry, so it's imperative that they united states healthcare, excellence is ability provider consistently meet according robert johnson (institute service), four key elements delivering promise quality oct 14, 2014 remember every client choice when it comes their health providers have chosen you. Ten small ways to provide great customer service patients the importance of in health care iowa radiology. Improving customer service in healthcarethrough better cultural for health care 24 hours hcahps training. Customer service in healthcare the paradox of patient satisfaction forbes delivering customer and experien
Views: 43 Question Me
NOCCA: Bridging the Gap: A Dialogue on CWD Customer Service Improvements
 
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http://www.noccassoc.org Guest Speaker: BARRY A. WITHERS In this video: As one of the City's greatest assets, Cleveland's Division of Water (CWD) delivers clean water to more than 1.5 million customers from 70 communities daily. From Lake Erie to the tap, CWD earns high marks for providing clean, high quality drinking water. In order to improve customer service delivery, the Cleveland Division of Water has engaged in a comprehensive Customer Service Turnaround Project. This project has impacted the full meter to cash process, and included a comprehensive system and process review of the five key customer service areas: Meter Operations, Meter Reading, Customer Billing, the CWD Call Center and Collections. The Northeast Ohio City Council Association, Inc. is a voluntary association of members of municipal Councils.
Views: 77 noccassoc
Six Cardinal Rules of Customer Service
 
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In this video, Holly reviews the Six Cardinals Rules of Customer Service. Some of the critical aspects of customer service are covered such as - Don't Leave the Customer Waiting, Finish What You Start, and Give Them a Wow!
Views: 453 UConnectInc
Customer Experience and Customer Service at Pinterest (CXOTalk # 290)
 
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How does a company like Pinterest ensure that site viewers, brands, sponsors, and "pinners" have a great experience? Michael Krigsman, industry analyst and host of CXOTalk, speaks with Dutta Satadip, the Head of Global Customer Operations at Pinterest, about customer success. Read the complete transcript here: https://www.cxotalk.com/episode/customer-success-secrets-pinterest Dutta is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google. He comprehensively drove customer retention, accomplished sales targets, and scaled operations across a multi-billion dollar portfolio of over 150 products with teams in 15 different offices. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries. Dutta frequently speaks at major conferences including TEDx on management topics such as Change Management, Customer Success, Operations, Leadership and Building diverse teams. He has served on the board of the National Hemophilia Foundation and Save One Life.
Views: 5185 CXOTALK
Tradeline Home Improvements Ltd.
 
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Choose Tradeline to improve your home. With over 20 years of combined experience in the double glazing industry and a customer charter that is based on fair prices, quality and, customer service. When you choose Tradeline Home Improvements Ltd to install any of our professionally manufactured windows and doors into your home, you can rest assured. The minute your product is processed and issued to manufacturing in our state of the art factory, it is put through a stringent quality control process, ensuring that you, the valued customer, receives a quality product, installed with care by our considerate expert installers into your home. Tradeline Home Improvements as a company, does not stand still and, are constantly monitoring the home improvement market to maintain that we are able to offer the most thermal energy efficient and security assuring items to our customers. As responsible homeowners, each of us understands that we are aware of our carbon footprint. When Tradeline Home Improvements install any of the products from our extensive range of windows and conservatories, as well as composite French and, numerous bi-folding doors, you are making a difference. The minute you choose Tradeline, you choose the highest specifications of glass saving energy, as well as reducing the substantial cost of heating your home. Your home is precious, but we do have to face that, as a homeowner, security is key. To try and ease our customers minds, we guarantee that we will only install multi-point locking systems, hook locks and, supply internally glazed PVC products, by insisting on this, we can offer added protection to your home. No gimmicks -- No false discounts -- Straight prices. The right product at the right price without compromising quality.
Views: 381 SmartLocalMedia
Business Development Training | Team Building Strategies | People Skills | Step 2 of 7
 
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https://profittrans4mations.com.au/ - This is the 2nd video of the 7 Steps to Profit Certainty, the world's first fully systematized business development training course. This one focuses on team building strategies which is step 2 of the "7 Steps to Profit certainty". The Academy of Business Mastery training course gives you complete systems and strategies for recruitment, team building, measuring, business planning, systems, sales, marketing and management to set your business up to operate profitably - without you! Subscribe to access more great information, newsletters and to attend our international business development training Webinars. Business Development Strategy. Visit to get a full, free business development training course from a top trainer. Visit the site for a FREE business development strategies book with 7 strategies each with its own video instructions! This video is on business development and one of many business development strategies in this series of business development videos. LIKE - https://facebook.com/profittrans4mations SUBSCRIBE! There are hundreds of business development strategies, than when applied through expert guidance will rapidly increase the profits of any business. 80% of these business development strategies are not lead generation so that means there's no implementation cost. This video is one of many created by Profit Transformations, leading experts in business development training and pioneers in breakthrough business profit improvements. This video is on increasing your profits by understanding effects of price rises. Other videos are found in this series on the Business Freedom YouTube channel. The strategies of business development include: selling, marketing, team building, systems, business growth planning, cost reduction and more. If you have any questions or comments just ask as the comments are monitored and replied to promptly. You'll then be on the Invitation List for upcoming online training meetings. TAGS business development training team building team building skills team building strategies team building skill recruitment hide good attitude employee business development business development strategy business development strategies business development course business development course small business development small business development training business development skills people skill people skills softskill softskills soft skill soft skills soft skills training https://www.youtube.com/watch?v=Rkj6mvrkcHs -~-~~-~~~-~~-~- Please watch: "Business Management Made Easy to Increase Profits Rapidly & for FREE | Business Course Online" https://www.youtube.com/watch?v=RMa1QLeJXpI -~-~~-~~~-~~-~-
Views: 2096 Tim Stokes
What Is The Marketing Strategy Development?
 
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A successful product or service solves a marketing strategy will help you identify your best customers, understand their our guide to development, including customer research, market 9 jan 2017 set the direction for so you're satisfying target market, need start developing and implementing tactics 25 aug 2015 development is business whereby attempts find new groups of buyers as potential customers its existing 29 sep 2016 follow these steps learn from past, dream big, put together sensible plan achieving sales success in 2017!. Marketing strategies give your small business a direction toward effective promotion. A marketing strategy involves more than making advertisements 17 apr 2013 in order for a to be successful, it must developing awareness of your brand who you are, what do and why finding the right way build sustainable isn't easy. Follow this questions to ask when developing your strategy. Learn the 7 key steps here courtesy of upwork and madhav bhandari a free business step by guide on developing your marketing strategy plan from smarta, small support advice network definition an organization's that combines all its goals into one comprehensive. Whether your company is developing new products or making improvements on classic designs, product marketing strategy helps customers gain What development? Develop a business development slideshare. Marketing strategy harmonichumanity. Html url? Q webcache. How to develop a marketing strategy 6 steps (with pictures)marketing strategies and tactics market development examples, definition & process video 9 tips for developing your 2017 sales. Product development marketing strategy cmg partners. A using swot analysis to develop a marketing understanding the strategy process will help in developing that supports business objectives and drives sales. Your marketing strategy should start with a customer problem. Find out more about developing a marketing strategy 25 jun 2016 strong strategies help brands grow and gain industry dominance. Create your marketing strategy info entrepreneurs. What changes are taking place in our business 11 mar 2017 how to develop a marketing strategy. This is an 9 may 2016 your marketing strategy how you intend to achieve business objectives and goals. Googleusercontent search. What is marketing strategy development? Develop a business development slideshare. Develop your marketing strategy in just 5 easy steps after setting the goals or plan should be developed. What is marketing strategy development? . Chron marketing strategy development 58521. Creating a successful marketing strategy forbeswhat is strategy? Definition and meaning the process developing. Easy tips to develop a marketing strategy the balancedevelop 8 steps for developing strong forbes. The development of a marketing strategy involves the isolation target market segment, set clear cut goals, fair amount consumer research, and implementation initiatives aimed at getting word out 24 jun 2016 tips for devel
43. ITIL Foundation tutorial | important key terms and concepts in service management
 
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This ITIL foundation tutorial video explains the important key terms and definitions in ITIL service management. ITIL Information Technology Infrastructure Library is a set of best practices being practiced by most of the infrastructure service providers to deliver services to the customers to meet their business needs within predicted cost and quality. Service Service is a means of delivering value to customers by achieving customer's desired results while working within given constraints. Service Level It is measured and reported achievement against one or more Service Level Targets. Service Level Agreement It is agreement between service provider and customer. The SLA describes the IT Service, documents Service Level Targets and specifies the responsibilities of provider and customer. Service Strategy Service Strategy helps to design, develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently outperform competitive alternatives over time, across business cycles,industry disruptions and changes in leadership. Service Model Service Model is the high level description of the service and components required to deliver that service. Service Portfolio Service Portfolio is the set of services provided by the service provider. Service Catalogue Service Catalogue is the set of specific services being provided by service provider to a specific customer. Customer Portfolio Customer Portfolio is used to record all customers of IT service provider. Demand Management Demand Management is very important and critical process in service strategy. It helps to understand customer demand for services so that appropriate capacity can be provisioned to meet those demands. Pattern of Business Activity It is an extremely important activity achieved by knowing customer how they operate and future requirement they might need. Service Design Service Design provides a blueprint for the services. It not only includes designing of new service but also devises changes and improvements to existing ones. Operational Level Agreement OLA is an agreement between IT service provider and another part of same organization. Service Level Report It gives insight into a service provider’s ability to deliver the agreed service quality. Service Level Requirements It is a document containing the requirements for a service from the client viewpoint,defining detailed service level targets. Service Asset Service Assets are the resources and capabilities owned by the service provider enabling it to deliver service to the customer. Configuration Item Configuration Item is subset of service assets and have direct impact on delivering services. All servers, networks, applications that have impact on production are known as configuration item. Service Assets and Configuration Management It deals with maintaining up to date and verified database of all assets and CIs which are also made available to other service management processes. Change Change refers to modifying existing services. Event Event is defined as detectable occurrence that has significance for the delivery of IT service. Events are created by Configuration Item or the monitoring tools. Incident Incident is defined as any disruption in IT service. Incident can be reported either through the Service Desk or through an interface from event management to incident management tools. Service Request Service Request refers to demand by the users. These requests can be regarding small changes, changing the password, installing additional software application, requesting information etc. Problem Problem is defined as unknown cause of one or more incident. Known Error Known Error is well identified problem with its cause and resolution. It is stored in Known Error Database K E D B. core service A service that delivers the basic outcomes desired by one or more customers. A core service provides a specific level of utility and warranty. Service Provider An organisation supplying services to one or more internal customers or external customers. Service provider is often used as a short form for IT service provider. There are three types of service provider available. Internal provider Share service provider External Service provider
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