Home
Search results “Improvements to customer service strategies”
The Key to Customer Strategy Improvement: Customer Listening
 
26:32
Customer attrition is the bane of the insurance industry. Consumers defect for a variety of reasons—better prices offered by a competitor, better customer service, and better reputation. At Philadelphia Insurance Companies, Seth Hall aims to combat such factors and prevent them from occurring. In this interview, Seth Hall chats with Mila D’Antonio about the intricacies of Philadelphia Insurance Companies’ voice of the customer strategy and how Seth’s team uses it to make continuous customer experience improvements.
Views: 259 Confirmit
Profit Growth Strategies Through Customer Service
 
02:01
http://www.valuedynamics.uk.com How can you increase your profit growth? One way is with an improved customer service business strategy. Value Dynamics helped a major Dubai based universal bank improve its services and customer retention. Contact Value Dynamics (details on our website above), business strategy consultants London to see how we can help grow your profits.
Views: 38 ValueDynamicsLLP
Sales Motivational Video Sales Training & Techniques in Hindi by Vivek Bindra
 
10:19
To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Sales Motivational Video in Hindi by Vivek Bindra This video discusses in detail the basics, the intermediaries and nuances of selling. Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. In this video he discusses at length, the FABing techniques, and its distinct advantages. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales.This video talks about the spiritual, mental, physical and intellectual levels of communication. This video also focuses on connect, convey and convince theory and either helping to solve a customers problems or help him achieve his goals. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. . He is widely known for his selling skills in Asia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Qatar, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Burma, Rangoon and middle east. sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques.
How Lean Services Lead to Lower Costs and Happier Customers
 
23:42
Toyota's lean production system transformed operations in the auto industry by reducing waste and streamlining manufacturing processes. Now these lean principles are being implemented in the service sector and the results have been dramatic: Costs are being slashed and vast improvements have come about in customer service. A variety of organizations, from call centers to hospitals, are discovering the benefits of lean services. Devesh Raj, a partner and managing director at The Boston Consulting Group (BCG), spoke to [email protected] about the opportunities and challenges inherent in implementing lean processes within service-centric organizations.
Views: 8930 KnowledgeAtWharton
Customer Service: 10 Principles for Building Customer Loyalty & Improving HCAHPS Survey Scores
 
05:57
This is a clip of Envision, Inc.'s "Customer Service: 10 Principles for Building Customer Loyalty & Improving HCAHPS Survey Scores" training program for all healthcare staff. To view complete video visit www.EnvisionInc.net The introduction of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has put a spotlight on Customer Service. These surveys collect and report patient experiences with all staff, not just healthcare providers. Boost HCAHPS survey scores at your facility by training all staff on the 10 Principles for creating loyal customers!
Views: 2915 EnvisionHealthEd
One Thing to Make Your Business a Better Place to Work - Employee Retention Customer Service Lesson
 
03:30
Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. For many years, I’ve shared the concept I call the One Thing Question. The idea is to ask a customer, “What’s one thing you can think of that would make doing business with us better?” I love this question because it’s all about how a company can improve in virtually any area. Some customers might suggest product improvements. Some might suggest a way to improve the system. Some might share an idea of how to deliver better customer service. Every time a customer gives a thoughtful answer to this question, they are giving you a gift. And, be sure to pay extra close attention to the customers who rate you highest. These people already think you are great, so their ideas are ways to improve on greatness. With that in mind, I want you to consider using this question internally, asking your employees to answer a version of the question that goes like this, “Thinking back over the last year, what’s one thing you can think of that would make working here better?” This is an insightful question that can give you the one idea you need to keep an employee from leaving, create a more fulfilling employment opportunity, create a more engaged workforce, and more. This is not an employee suggestion box type of program. It is very specific, and shouldn’t be asked on a frequent basis. This is the type of question that demands the center of attention. Asking it just one time a year is good timing. It’s not too often and can give you time to work on some of the better and more useable suggestions. By the way, that last sentence is important. Let me emphasize that you must work and use some of the better suggestions. It must be obvious to your employees that you are not only listening to their ideas but acting on them as well. It will be demoralizing to ask people to take the time to submit a thoughtful idea, only to find out that all of them fall on deaf ears. Not all ideas will be good or usable. Be upfront about that. Let people know that while all ideas are being considered, your goal is to find just a few that will have the greatest impact. I’ve written and spoken on the idea that before you can be the best place to buy from, you have to be the best place to work at. Customers can tell when they are doing business with amazing companies. What is happening on the inside of the organization, is felt on the outside by the customer. So, ask your employees for a gift, which is their best idea on how you can create a better place to work. This video will answer the following: How can I create a better work environment? How can I reduce employee turnover? How can I create great internal customer service? How can I show my staff I appreciate them? How can I make my business a better place to work? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to http://www.hyken.com. For information on The Customer Focus™ customer service training programs go to http://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 251 Shep Hyken
Service Improvement Plans (SIPs)
 
02:26
Jeffrey describes Service Improvement Plans (SIPs) in this brief video
Views: 328 Jeffrey Tefertiller
#1 Reason For Service Improvement Failure
 
03:21
Sometimes a customer service improvement initiative fails to achieve its desired results. In this video I share the #1 reason why.
Views: 459 Dennis Snow
Four Principles Lean Management - Get Lean in 90 Seconds
 
01:57
Learn about Lean Management Principles and how they can help your company eliminate waste and create value for your customers. Four Principles - The Lean Management Experts http://www.fourprinciples.com [email protected]
Views: 944195 Four Principles
Sales Training: Close the Sale Faster with These 2 Powerfully Effective Closing Techniques
 
05:54
Check out my website blueprints for closing more leads online: http://bit.ly/webblueprints. These 2 Effective Closing Techniques Really Work! All, professional sales strategies involve having a plan for your closing and knowing when it's time to start the closing process. At that time, closing the sale should be easy because you've already put the proper strategies in place. This video will show you how to close more sales. Subscribe now to this channel: http://bit.ly/vsvlog View my website: http://www.thevideospot.net ---------------------------- Video Notes: I use two very simple and effective techniques for closing the sales. I've been using these closing tactics for years and they are just as effective now as they were then. In this sales training video, I'll walk you through these two techniques as well as how to set up your technique so that you are able to recognize the opportunity to begin your close and ensure that the close sticks. The first closing technique is called the One-Call Close. In this closing technique, you're focus is on closing the sales at the first appointment. You first must fully present your product or service to the buyer and get their commitment to purchase as long as the price is right. Then explain how your pricing works... Explain that you are paid based on the time you spend with the customer and yes- commission. Explain that there is cost to have you out here at the house today and there is a cost in coming back to the house to close the sale which manifests in lower commission. You are able to subtract from their price that amount PLUS the amount of the commission if they are able to make a decision today instead of tomorrow or next week. The second closing technique is called the Dream House Close or the Case Study Close. In this closing tactic, you'll be offering the customer a discount in exchange for their flexibility in allowing you to use their home/business as a case study for your marketing campaign. You really need to stress that the discount comes from an expectation that the customer will need to put up with phone calls asking for feedback, photographers taking pictures (if home improvement or something) and using images and likeness in the marketing. For more information: [email protected] http://thevideospot.net http://www.twitter.com/thevideospot http://www.fb.com/yourvideospot
Views: 100222 Owen Video
Top 5 Ways to Improve Your Service Desk
 
01:00:40
http://www.nhls.com - The IT Service Desk plays a significant role in the day-to-day operations of any organization. When it functions well, all other activities perform well. If the Service Desk cannot perform, either because it doesn’t have the proper technical skills or does not show requisite empathy, key personal and activities suffer. Improving the technical and customer service skills of your Service Desk is vital to productivity and to the overall customer experience, as a company’s Service Desk sits at the front-line of customer care and, in turn, becomes of the face of the organization. Attend our webinar to learn the top 5 ways to improve your service desk and how to focus more on the most critical tasks at hand.
Views: 3235 NH Learning Solutions
Customer Service: Providing a 5 Star Experience
 
01:07
How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home. ACC Residential Home Care core program, Standard 4 and this program and the accompanying assessment may require up to 3 hours of active learning.
Views: 460 AlturaLearning
Customer Service: What About Business Cards?
 
02:26
I think so, but be sure to consider improving your business card and how you use it. In a great book entitled, “50 Ways to Win New Customers” written by Paul Timm, recommends that we give more than just a business card. Here are some of the tips: Have your card designed to include your photo to make it easier for them to remember you and your organization. Print a saying or a quote on the back that would be something customers will enjoy and remember. Make sure the finish on the card has the surface that can be written on in case they want to write a personal note on it. If it is not already on your card, be sure to write your mobile number on it to demonstrate your genuine interest and willingness to serve in any way possible. Staple a brochure, or a sample, or a checklist to the card to help support or promote easy use of your products or services. Clip your card to a newspaper article, or a blog post, or a magazine article of interest related to your product or service. And be sure to give cards out freely. They don’t do you any good in your desk drawer. Display your business card prominently on your desk, counter, or with marketing materials. Offer some sort of bonus to people who have referred your card to others. Make some improvements to my business card. A great business card, handed to a great number of great people, will have a great impact on our organization’s great reputation. Consider the business card to be a representation of your organization’s products and services. A well-designed card, carefully presented, will leave a lasting positive impression. If you would like your staff to learn dozens of world-class customer service ideas and strategies, contact me at [email protected] to schedule a speech or seminar. Your customers will be glad you did. http://welchlin.com
Views: 69 Kit Welchlin
How To Master The Six Disciplines Of Customer Experience
 
01:48
To make the leap from incremental improvements to breakthrough transformation, companies must routinely perform a set of sound, standard practices. These practices fall into six high-level disciplines: customer experience strategy; customer understanding; design; governance; measurement; and culture.
Views: 2552 Forrester
Service First - Improving the customer experience
 
06:07
Our goal is to improve the care your receive - each and every day. Learn how our process improvements are creating a better experience at Cigna Medical Group.
Views: 204 Cigna
43. ITIL Foundation tutorial | important key terms and concepts in service management
 
06:22
This ITIL foundation tutorial video explains the important key terms and definitions in ITIL service management. ITIL Information Technology Infrastructure Library is a set of best practices being practiced by most of the infrastructure service providers to deliver services to the customers to meet their business needs within predicted cost and quality. Service Service is a means of delivering value to customers by achieving customer's desired results while working within given constraints. Service Level It is measured and reported achievement against one or more Service Level Targets. Service Level Agreement It is agreement between service provider and customer. The SLA describes the IT Service, documents Service Level Targets and specifies the responsibilities of provider and customer. Service Strategy Service Strategy helps to design, develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently outperform competitive alternatives over time, across business cycles,industry disruptions and changes in leadership. Service Model Service Model is the high level description of the service and components required to deliver that service. Service Portfolio Service Portfolio is the set of services provided by the service provider. Service Catalogue Service Catalogue is the set of specific services being provided by service provider to a specific customer. Customer Portfolio Customer Portfolio is used to record all customers of IT service provider. Demand Management Demand Management is very important and critical process in service strategy. It helps to understand customer demand for services so that appropriate capacity can be provisioned to meet those demands. Pattern of Business Activity It is an extremely important activity achieved by knowing customer how they operate and future requirement they might need. Service Design Service Design provides a blueprint for the services. It not only includes designing of new service but also devises changes and improvements to existing ones. Operational Level Agreement OLA is an agreement between IT service provider and another part of same organization. Service Level Report It gives insight into a service provider’s ability to deliver the agreed service quality. Service Level Requirements It is a document containing the requirements for a service from the client viewpoint,defining detailed service level targets. Service Asset Service Assets are the resources and capabilities owned by the service provider enabling it to deliver service to the customer. Configuration Item Configuration Item is subset of service assets and have direct impact on delivering services. All servers, networks, applications that have impact on production are known as configuration item. Service Assets and Configuration Management It deals with maintaining up to date and verified database of all assets and CIs which are also made available to other service management processes. Change Change refers to modifying existing services. Event Event is defined as detectable occurrence that has significance for the delivery of IT service. Events are created by Configuration Item or the monitoring tools. Incident Incident is defined as any disruption in IT service. Incident can be reported either through the Service Desk or through an interface from event management to incident management tools. Service Request Service Request refers to demand by the users. These requests can be regarding small changes, changing the password, installing additional software application, requesting information etc. Problem Problem is defined as unknown cause of one or more incident. Known Error Known Error is well identified problem with its cause and resolution. It is stored in Known Error Database K E D B. core service A service that delivers the basic outcomes desired by one or more customers. A core service provides a specific level of utility and warranty. Service Provider An organisation supplying services to one or more internal customers or external customers. Service provider is often used as a short form for IT service provider. There are three types of service provider available. Internal provider Share service provider External Service provider
Views: 520 Kavin Kumar
COLOR THEIR WORLD: The Art of Creating Strong Customer Loyalty
 
01:28
This innovative customer service activity & coloring book will inspire your team to build strong bonds of loyalty with customers, Get a FREE instruction guide to use COLOR THEIR WORLD as a training and reinforcement tool here: www.MarilynSuttle.com/colortheirworld Inside this book, you’ll be inspired to tap into your creative side to find new and rewarding solutions for your most customer service pressing problems — all while lowering stress and raising resilience. • On each page, you’ll find a whimsical image to color with a sentence starter to reflect on as you set your imagination free. • Enjoy each page personally or with your team. It’s insightful, and often surprising, to see the different color combinations used or words chosen to complete each sentence. Exploring your thoughts, ideas and experiences can cause dramatic improvements in confidence, creative-problem solving, and customer loyalty. For Leaders and Managers: This book offers a creative new way for your team draw out bright and bold ways to take their customer care from good to masterful. Give it as a gift or use it as a training and reinforcement tool for improving customer-focus and employee engagement. Or use it in team meetings to inspire people to share their own unique ways of brightening up the customer’s world to create unbreakable bonds of loyalty. Marilyn Suttle is an international conference speaker, coach, and CEO of Suttle Enterprises LLC, a personal- and professional growth training firm based in Metro-Detroit. For 20 years, she has trained thousands on relationship-strengthening communication, customer service, and success strategies. Marilyn’s clients have won industry awards, raised customer satisfaction levels and achieved lasting results in reducing stress and experiencing greater success and self-fulfillment. She’s also a social media pro, humanizing the online connection. Co-author of two bestselling customer service books, her advice has been featured on TV news, and media like U.S. News & World Report, Ladies Home Journal, and Inc. to name a few. To see how Marilyn can help your leaders and staff create breakthrough results through speaking, coaching, and training, visit: www.MarilynSuttle.com Marilyn is listed among the World's Top 30 Customer Service Professionals for 2018 by Global Gurus Top 30.
4 ways to improve sales performance | Adsoup Insights EP#21
 
04:46
No matter what industry you’re in, one thing is certain, the marketplace is constantly changing. and to be sure that you stay ahead of your competition, you need to be armed with all the strategies to help you stay ahead of the game. My name is Benjamin, this is Adsoup Insights, and here are 4 ways to improve sales performance. No matter what business, you’re in there are always ways you can improve your sales, from communicating your difference from your competition to how you manage them after the sale is done there are always improvements to be made, so let's start with Number one, be on social media messaging to capture leads 2 out of 3 customers say they prefer to message a business through social media over any other method. Which makes sense, since they’re already hanging out on these platforms, to begin with! 1.4 billion people send 50 billion messages over social media every day. By being active on social media, you are placing yourself in the most natural position to interact with prospective customers, with approachability and immediacy. With so many existing social media channels this might seem overwhelming, but with tools like Adsoup, it’s never been easier. Here you can aggregate all your social media channels on one platform, where you can respond directly, anywhere, anytime. Number Two, demonstrate real value: Your customers are smart and using the internet where an endless number options and opinions are at their fingertips. You know your product is the best option, but now it’s up to you to prove it. Start by knowing your customer. Identify their needs, then show them, don’t tell them, how you will supply the solution. One way of doing this is to offer a free trial or discounted first try. Just like test-driving a car, allowing potential customers to try before purchase puts risk-averse consumers at ease and shows your own confidence in your product or service. After that, it’s all about follow-through - provide the best product and let it do the talking. Three, Listen to existing customers: Now that you’re on social media, and your customers know the value of your product, it’s time to focus on your listening skills, because listening to existing customers is a proven method for increasing your bottom line. In contrast to traditional advertising, where the brand does all the talking, social media creates a two-way conversation between your business and your consumers, and they really are the experts. The probability of selling to a prospective customer is 5 – 20%. The probability of selling to an existing customer is 60 – 70%. Returning customers already know the quality of your product, so by listening and responding to your customers, you are strengthening existing relationships and fostering loyalty. Number Four, Exceed customer expectations: Former Scandinavian Airlines Executive Jans Carlson is credited for his concept of “delighted customers”. He believed that satisfaction was great, but over-exceeding expectations were what would inspire repeat customers and generate the right kind of attention via word of mouth (or Tweet). Empowering customer service representatives is one strategy that grew out of this concept. This can be applied in person, say someone drops an ice cream cone, the employee offers to replace it free of charge. It can also be applied online. For example, if a social media manager for a hotel sees a tweet complaining about the view from his or her hotel window, the employee will, of course, respond promptly, but can also choose to upgrade the room free of charge. In both situations, the employee went above and beyond the call of duty, making the customer feel heard, special and appreciated. But you need to make sure that you empower your front-line staff to have that ability of course, but that’s a talk for another time. The bottom line here is that improving sales performance means improving customer service. Make yourself available and approachable on social media. Know your customers enough to trust that your product or service will speak for itself. Listen to your customers in order to constantly improve and grow with the needs of your community. All of these things will create delighted customers who will come back time and time again. For more videos like this, please like and share our YouTube and Facebook page, if you have any questions or comments leave them below, and with that, this has been Adsoup insights, my name is Benjamin and I will see you again soon.
Views: 185 Adsoup
Driving Customer Experience Transformation
 
02:52
Video explains how to drive sustainable customer experience improvements by focusing holistically on the Four Customer Experience Core Competencies. For more information, see the free research report, The Four Customer Experience Core Competencies: http://experiencematters.wordpress.com/2013/01/22/report-the-four-customer-experience-core-competencies/
Views: 26869 TemkinGroup
Growth Through Customer Service
 
02:06
Stop looking at just your sales team for growth! Customer Service can help your team grow more than you would think!
Views: 133 Michael McMillan
Professor Moira Clark: Customer Effort - Customer Strategy and Planning 2013
 
32:28
Prof. Moira Clark at the Henley Business School shares her research on the customer effort score and on service focus in the water industry. -Expose yourself to new ideas from academic sources -Hear about new work from the Henley Business School -Take away ideas on measuring customer experience and how these can help drive improvements within your business Moira Clark is Professor of Strategic Marketing at Henley Business School and an expert in Strategic Customer Management. Previously she has been an international marketing consultant based in Munich and worked as a marketing director for an international health food manufacturer.
Views: 1430 The Forum
The Essentials of Customer Experience: Going Beyond Customer Service
 
01:44:39
In this webinar we'll review how to measure customer experience, benchmark a company's or agency's ability to deliver great customer experience, estimate the ROI of customer experience improvements, and get senior management to actively participate in the customer experience transformation. For more information, visit http://www.digitalgov.gov/digitalgov-university/and follow DigitalGov on twitter https://twitter.com/Digital_Gov Presenters: Megan Burns, Forrester and Brenda Wensil, Dept. of Education Produced by DigitalGov University, an initiative of the General Services Administration.
Views: 5897 DigitalGov
10 Commandments of Continuous Improvement (2017)
 
08:02
http://GembaAcademy.com | Learn the necessary components to creating a continuous improvement culture. To see more lean thinking videos please visit http://GembaAcademy.com. We also produce a weekly podcast over at http://GembaPodcast.com.
Views: 38317 Gemba Academy
Inside Customer Service with Kate Nasser
 
05:12
In this episode of Inside Customer Service, we feature Kate Nasser The People-Skills Coach™. Kate is a professional speaker, consultant, coach and trainer. Her workshops inspire improvements in communication, customer service, teamwork, and growth in professional people skills. Kate focuses on creating solutions for her clients' problems with incomparable enthusiasm and energy. For more on Kate, go to http://katenasser.com/. Also, make sure to check out our FREE customer service eBook: 7 Secret Customer Service Techniques Every Expert Know http://customersthatstick.com/7-secret-customer-service-techniques-every-expert-knows/ That legal stuff: Please note, the statements and opinions expressed by interviewees in no way represent the opinions or endorsement of CTS Service Solutions, its owners or employees.
National Health Care Associates -  "Strive for 5" Customer Service
 
11:09
National Health Care Associates' "Strive for 5" customer service initiative is all about celebrating our commitment to customer service and our dedication to the principles of kindness, compassion, service, and excellence. Learn more about our philosophy and commitment right from our employees and our founder.
How to Create a Best in Class Customer Experience for Transit Organizations
 
41:52
Transit authorities face many challenges, including rising customer expectations, the need to deliver consistent operations and improve financial performance. To address these challenges, leading transit authorities are turning to organizations that can deliver effective, cost-efficient improvements in customer service and provide leading-edge marketing and outreach services to the public. Join AST and Oracle to learn about an innovative, cloud-based solution and how it can help your Transit organization improve the Customer Experience. Your Challenges: - The bulk of customers are served during a small number of peak hours. When weather or mechanical issues arise, inquiry rates rise dramatically. - Your customers expect the ability to interact through mobile and social channels and they expect you to communicate proactively so they can plan and react accordingly. - Attracting and retaining new riders, increasing ridership frequency and encouraging off-peak utilization are all vital to the financial health of a transit authority. We can help: - Improved contact center capabilities enable great assistance to both customers and agents, while vastly improving citizens' perceptions. - Social solutions empower transit authorities to run social outreach, disseminate brand-consistent information across social networks and analyze the results, all while listening, connecting and receiving information from riders' social media posts. - Marketing solutions offer the personalized and cost-effective tools needed to deliver customized marketing content to your customers. The solution, offered jointly by AST and Oracle, is comprised of three world-class, cloud-based products: Oracle Service Cloud, Oracle Social Cloud and Oracle Marketing Cloud, designed to improve customer service, enhance customer communication, and increase revenue for transit authorities. It is supported by a proven delivery method specifically developed for transit authorities and can be implemented in a relatively short time frame. Products are managed and hosted in a secure, robust cloud services environment, and priced on a per-user basis to minimize capital expenditures. Join us to learn how your Transit organization can enhance customer engagement.
Supply Chain Cost Reduction - 5 Key Levers
 
06:30
http://www.logisticsbureau.com Rob O'Byrne introduces his 5 key levers for Supply Chain cost reduction. The article is here: http://www.logisticsbureau.com/b/5keylevers.htm Book Series: http://www.supplychainsecretsbooks.com/series/ People often ask me what the most effective changes are that a business can make to their Supply Chain Generally to reduce costs which is the thing that most Supply Chain managers are trying to do these days But it's hard to do that whilst maintaining or improving customer service isn't it? Well not that hard actually So in this series of videos and articles I'd like to share with you the 5 things that I've found consistently make the biggest impact on Supply Chains And what do I base that on? Well 35 Plus years in Supply Chain and Logistics the last 20 or so in consulting working with hundreds of businesses across 23 countries in total That provides an interesting perspective on what really makes a difference and what doesn't. You know I come across so many businesses struggling to fix multiple Supply chain issues at once or trying to manage a whole range of Supply Chain improvement projects concurrently And what happens? They bog down and get disheartened They waste time waste resources and waste money instead of getting the benefits they so desperately need You need to be more focussed on the outcomes you really need. A quick summary of the video is: Get a strategy in place and understand your key cost and service drivers, use this to manage and increase customer profitability, then look at your distribution network efficiency, and finally measure the right LIMITED range of performance metrics that will help you drive improvements. This is an example of the material taught at Supply Chain School. http://supplychainschool.com/ Rob O'Byrne is the CEO of specialist Supply Chain Consultant firm, Logistics Bureau. http://www.logisticsbureau.com Also check out this great ebook on supply chain management: http://supplychainmanagementsecrets.com/
Views: 27809 Rob O'Byrne
Business Innovation, Improve Your Business with Strategic Innovation | Tony Robbins Podcast
 
52:03
Business Innovation, Improve Your Business with Strategic Innovation - Tony Robbins Podcast This Tony Robbins Podcast teaches strategic innovation so your business can improve and create value that puts you ahead of the competition. Do you own or manage your own business? Are you full of ideas for new products or services but unsure if you can succeed in your industry? The key to carving out a niche for yourself is not only creating something new and exciting for your customers, but in developing something that adds value to the lives of your consumers in a way that hasn’t been done before. In this nearly hour-long podcast, Tony Robbins discusses how you can become a leader in your field via business innovation. Some people spend more time working on developing their business than they do with their loved ones. With this in mind, shouldn’t your work life be worth it? Tony Robbins believes that by transforming your business, you can transform your life. Within the strategic innovation podcast, Tony discusses real-life examples of major corporations, such as Apple, Amazon and more, that identified barriers in their way and found creative ways around them. By identifying their setbacks, these major brands were able to not only find creative solutions to their problems, but establish themselves as leaders in their industries. With the knowledge provided in this podcast, you, too, can work toward carving out a profitable niche for yourself. When looking to create a business innovation, it’s essential to find unique ways to provide more value than anyone else can. Let’s make something clear though — strategic innovation is different than never-ending improvement. You want to reshape the landscape of your business and revitalize your industry by providing customers with something new. Consumers expect, and appreciate, a constant evolution of improvement, not just different iterations of the same thing over and over. Strategic innovation gives you the power to create the company you’ve always dreamed of. Innovation is something many business owners think about, but few execute successfully. Tony Robbins says that the key to a successful business strategy is to utilize innovation and marketing techniques, because you need to be able to bring something to the table that gives you a competitive advantage. For more information on how to change the way your business strategy functions for the better, listen to the podcast in its entirety. Visit Tony Robbins' websites: https://www.tonyrobbins.com/ http://www.unshakeable.com/ Follow Tony Robbins @: Facebook: https://www.facebook.com/TonyRobbins Twitter: https://twitter.com/tonyrobbins LinkedIn: https://www.linkedin.com/in/ajrobbins Google+: https://plus.google.com/+TonyRobbins Instagram: https://instagram.com/tonyrobbins/ Tony Robbins is a #1 New York Times best-selling author, entrepreneur, and philanthropist. For more than 37 years, millions of people have enjoyed the warmth, humor and dynamic presentation of Mr. Robbins' corporate and personal development events. As the nation's #1 life and business strategist, he¹s called upon to consult and coach some of the world¹s finest athletes, entertainers, Fortune 500 CEOs, and even presidents of nations.
Views: 11168 Tony Robbins
5 Simple Stragies for Digitizing Self Service for African Companies
 
05:38
5 Simple Strategies to Digitizing Customer Service Technology is enabling organisations to do more with Customer Service globally and specifically in Africa. I address 5 ways in which a business can digitize customer service to lower operational cost and make clients happy. [Youtube Video]  Provide self-service options for your clients:  Firstly Allow your customers to self-serve.Most people mistake digitzation for creating an online platform however in  the African context, best options can include  platforms such as WhatsApp or sms to help clients resolve issues on their own, at home  and at any time .  DSTV( a cabel chanel) allows clients to  unblock error codes on thier decoders by allowing their customer to text a number with their serial code to an short form number  The trick here is to find out repetitive service requests and complaints made by clients  and provide options of self service . Note, it is also important also to give feedback to clients when they kick off a self service options , you risk annoying clients when they is no proper feedback loop . Create an FAQ Channel:  Invesitgate and put together  list of frequently asked questions by clients and provide easy ,appropriate and simple  answers. This enables clients  to get answers to mundane questions  with a simple search thereby, giving your customer service team more time to undertake complex tasks and requests. Start small, put together the top 10 most asked questions with their responses and make them available on your platforms. Again  Sms, WhatsApp or an online platform can be used to achieve this . Create a customer community: Create a community of users and  clients. This enables  peer- learning or  on your products or services, again you can use  something as basic as a Facebook or LinkedIn group.The trick here is to get a  community manager,who can share good content and moderate the platform. Creating a community around your product or service is also a great way to collect customer feedback . e.g. Drip.com has a Facebook platform where users ask questions on anything they need to know about Drip and get assistance from fellow users Allow customer self- personalization : Depending on kind of product or service, create a platform that allow clients to customize/personalize product or service to their taste before they pay for it. This gives your clients a good feel of the product, a feeling it was made just for them.e.g spreashshirt.com allows client to customers to personaize thier t-shirts online before they pay for it  Customer Relationship management System: [Defining CRM. C-R-M stands for Customer Relationship Management. ... At its simplest definition, a CRM system allows businesses to manage business relationships and the data and information associated with them] The CRM System enables  track customer behavior with an app or webpage. This can tell you what clients are checking out, clicking, actions being taken after the first click. As a company, this helps you to simply know what is working and what simply is not and how best to manage these for utmost customer satisfaction. in 5 simple options you can digitize your customer service,make your customers happy,free up your employees for more complex tasks and lower your operational cost. Benefits of embracing digital channels for customer self-service:. Cost savings through increased automation and self-service Increased revenues, e.g. by making bill pay more convenient to use CX improvements through 24/7/365 customer service on channels everyone loves Fast answers to simple questions – in seconds vs hours or days
Views: 67 Ethel Cofie
Pattern of Business Activity (PBA) - Service Strategy | ITIL V3 Foundation Training
 
02:57
Simplilearn Solutions provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. http://www.simplilearn.com/simplilearn/free-resources Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Enroll now for ITIL V3 Foundation training online from http://www.simplilearn.com/simplilearn/itil/online-courses ITIL V3F online courses start from $74.99 onwards. Features of Simplilearn ITIL V3 Foundation exam training: -2-day classroom workshop with APMG accredited courseware -90-day online e-learning self-study preparation with APMG accredited courseware -Take 2 full-length (40 questions, 1-hour) ITIL simulation tests online along with the 90-day ITIL online training course -Online training with 7 full-length audio-video chapters and 2 ITIL V3 Foundation simulation tests -Earn 45 PDUs: 45 PDUs certificate for PMP-certified participants -24*7 Support via live online chat, e-mail (support at simplilearn dot com) and phone (+1.770.881.8180) - Blended learning mode (classroom training workshop + 90-day online preparation + 2 practice tests + 45 PDUs certificate) -Prepare for ITIL V3 Foundation certification for $999 only. ITIL V3 Foundation Online Training: 1-month ITIL V3 Foundation training: $74.99 2-month ITIL V3 Foundation preparation: $99.99 3-month ITIL V3 Foundation training: $129.99 Enroll now: http://www.simplilearn.com/simplilearn/itil/online-courses Upcoming ITIL workshops in USA: http://www.simplilearn.com/simplilearn/events/itil-training-usa Irvine, CA 23rd & 24th February, 2012 for $999 only San Diego, CA 9th & 10th February, 2012 for $999 only San Francisco, CA 2nd & 3rd February, 2012 for $999 only San Jose, CA 15th & 16th March, 2012 for $999 only Seattle, WA 23rd & 24th February, 2012 for $999 only Transcript for PBA and User Profile: We briefly touched upon PBA and UP in previous slides. Let's now get into more depth of what they are with some example. Business activities drive demand for services. Customer assets such as people, processes, and applications generate patterns of business activity (ie PBA). PBA define dynamics of a business and include interactions with customers, suppliers, partners, and other stakeholders. Services often directly support PBA This profile of business activity can change over time with changes and improvements in business process, people, organization, applications and infrastructure. PBA are placed under change control. User profiles (i.e. UP) are based on roles and responsibilities within organizations for people, and functions and operations for processes and Applications. Many processes are not actively executed or control by staff or personnel. Process automation allows for processes to consume services on their own. Processes and applications can have user profiles. Let us take the example of a mobile service provider providing cheaper download rates for users in the age group of 16-20 years, during night. So this group of 16-20 years is one User Profile (ie UP), and the pattern which has been analyzed leading to understanding of the need of downloading content during night hours, is a PBA. So, as we see in the above example, Pattern matching using PBA and UP ensure a systematic approach to understanding and managing demand from customers. They also require customers to better understand their own business activities and view them as consumers of services and producers of demand. When they are used to communicate demand, service providers have the information necessary to sort and serve the demand with appropriately matched services, service levels, and service assets. This leads to improved value for both customers and service providers by eliminating waste and poor performance. User Profile communicates information on the roles, responsibilities, interactions, schedules, work environments, and social context of related users. E-mail [email protected] to know more about our ITIL V3 Foundation and ITIL V3 Intermediate exam training courses worldwide or call now! on +1.770.881.8180
Views: 5990 Simplilearn
Marketing Your Independent Hotel or Bed & Breakfast
 
10:19
Part 4 of 5 “How to Improve your Independent Hotel or Bed & Breakfasts Success” If you do not have access to the 5 Part Video Series click the following link http://www.keystonehospitalitydevelopment.com/improve-your-independent-hotel-or-bed-breakfasts-success-sign-up/ or visit http://www.keystonehospitalitydevelopment.com and click Training Course Marketing is important when running most businesses but is imperative when operating an Independent Hotel or Bed & Breakfast. Are you getting the biggest “Bang for Your Buck” for your marketing dollar? We will look a couple of exercises to see if your brand is holding up, ways to improve your website, the importance of a blog and the benefits collaborating with other businesses. In this video we also have a special announcement. Introducing “The Complete Guide to Operating an Independent Hotel or Bed & Breakfast” Training Course which will include: in-depth step-by-step videos, ebooks and checklists on setting up an organizational strategy, management strategy, outsourcing, employee hiring & firing, training, communication, techniques, customer service, handling complaints, upselling, marketing, branding, email strategy, social media, property improvements, trends plus much, much more. This course is designed for owners of Independent Hotels or Bed & Breakfasts who wish to improve their Businesses Practices and Patronage, while enjoying a Fun & Fulfilled Life as an Hotelier. For more information, click the link below (or copy the url & paste in your favourite web browser address bar). http://www.keystonehospitalitydevelopment.com/blog/Hotel-and-Bed-and-Breakfast-Training.html To stay in touch: Join us on Facebook at KeystoneHDC https://www.facebook.com/KeystoneHDC And on Twitter at KeystoneSquad https://www.twitter.com/KeystoneSquad If you have any comments, we would love to see them. Until next time, Have Fun, Enjoy Life and Let Success Follow! http://www.keystonehospitalitydevelopment.com/improve-your-independent-hotel-or-bed-breakfasts-success-sign-up/
Views: 10074 Keystone HDC
Customer Experience Innovation From The Outside In
 
01:55
Companies claim that they want to differentiate through customer experience. Yet most firms either focus on reactionary find-and-fix initiatives or pray new technologies and copycat strategies will put them in the lead. That won't cut it. Attendees of this keynote will learn: • What distinguishes incremental improvements from true innovations. • What strategies help drive customer experience innovation. • How to create an innovation engine within your organization.
Views: 1098 Forrester
Customer Service Training Review
 
00:21
http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
Selling & Negotiation Skills, Sales Training, Top SalesMan Best Workshop Delhi NCR Gurgaon India
 
08:43
To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales. He also talks about the principles of identifying the needs, interest and concern of the customers and connect, convey and convince with the customers. Mr. Bindra is a celebrated negotiation skills trainer in hindi and english. He is widely recalled for trainings in negotiation skills for working professionals, working women, youth, students etc. His videos in negotiation skills shot in hindi and english are highly popular worldwide. He is best known for his negotiation skills training games, negotiation skills role play, negotiation skills in sales, negotiation skills from movies,negotiation skills funny videos etc. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha (Orissa), Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. . He is widely known for his selling skills, sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques. Mr. Bindra is a master sales strategist, sales strategy planner, channel sales strategy,b2b sales strategy and b2c sales strategy. He is renowned for his online selling and sales strategy techniques, sales marketing strategy and online sales and selling strategy.
how to improve sales
 
01:53
www.profitnowreport.com How to improve sales How to improve sales can be perplexing since there are so many possible ways to make improvements. The best approach is to pick proven sales improvement methods that produce results quickly and take little money, time, and effort. Here’s five sales improvement tips: Identify customer “moments of truth” and optimize that experience. A moment of truth is each time your company comes in contact with a customer. Examples would include customer service people talking to customers on the phone or when a customer makes a purchase and checks out from your website . Install CRM software for your copany. CRM is customer relationship management software. It keeps a record of all customers and prospects, interactions with those individuals and provides a way to follow up with them. CRM systems can improve service levels and helps sales people follow up more effectively with their prospecting activities. Segment Your Customers Divide your customers into tiers or groups based on the annual revenue or profit they provide your company. For highly profitable customers you should consider a premiere service offering. In addition for those who don’t purchase as often you should test communicating more frequently to get more business. Study and document the sales approach used by your top sales person and then share those methods with all of your sales people. Put another way “model the best and share it with the rest.” Set up a frequent buyer program encouraging customers to buy more often. Provide special discounts based on the amount or number of purchases a customer makes. A higher dollar purchase amount or more purchases a year can have a huge impact. How to improve sales is easier than you think. With a few small changes in your selling approach you can sell more. Why not get started today to improve your sales? You’ll be glad you did. Welcome to ProfitNow TV http://youtu.be/dh9TGLVA-w8 How to increase sales http://youtu.be/hZ3QXUwJRCQ What is and how do you create a unique selling proposition http://youtu.be/w15VsNpLMz0 How to get more customers http://youtu.be/lCCVR7RbKL8 How to advertise a product http://youtu.be/ZzbFPV800n8 What is and how do you create a unique selling proposition http://youtu.be/w15VsNpLMz0
Views: 71 ProfitNow TV
Key strategies on how to measure, improve and leverage knowledge to achieve world class results
 
52:49
Learn more about our next-generation cognitive knowledge solutions: https://goo.gl/YUWjUX Originally broadcast on 3rd December 11pm PT / 2pm ET. One of the major pitfalls in knowledge investments is the ongoing discipline and practices to improve the ongoing customer experience. Gary Lucas, who has a wealth of knowledge in the world of digital insurance and customer experience, reveals his key strategies for successfully analyzing, improving and distributing knowledge to the right channels and people. Gary takes a deep dive into the metrics and practices that help him transform customer service strategies and how to use these metrics to make continuous knowledge improvements. Joining Gary is industry veteran Chris Hall from Transversal. Chris shares insights and best practices around the metrics you might not expect but should plan for in a knowledge project, and provides a sneak peak at one of the future investments Transversal is making to help businesses improve their knowledge insight. Subscribe to our channel for video updates: http://www.youtube.com/subscription_center?add_user=TransversalTV Follow us LinkedIn https://www.linkedin.com/company/transversal Twitter https://twitter.com/transversaltalk Facebook https://www.facebook.com/Transversal-158958360663/ Google+ https://plus.google.com/+TransversalUK/about
Views: 11 TransversalTV
Carlsberg-Denmark optimizes customer service with IBM business process software
 
03:52
One of the world's oldest and most famous beer brewers, The Carlsberg Group - Denmark, agilely designs and deploys business process improvements using IBM Process Transformation software. Read the full story: http://ibm.biz/Carlsberg_story Learn more about process transformation: https://ibm.biz/BdiMHa Stay in Touch: • Subscribe to our YouTube channel: http://bit.ly/1csopXf • IBM Client References: http://bit.ly/1hzYvlB • IBM Client References Mobile Site: http://ibm.co/18i16Mv • Follow us on Twitter: http://bit.ly/1baj1pD
Views: 342 IBM Cloud
Brian Kelly - Managing Director of DST retail
 
04:44
Brian Kelly gives a brief insight into the world of DST retail. Brian talks about what drives the company and its people. DST retail specialise in providing advice to businesses in the retail sector on issues related to multi-channel strategies, ecommerce strategies, organisational structure, supply chain improvements, customer service training, organisation & people effectiveness, retail technologies, franchising and licensing, market trend insights, marketing programs and market demographics.
What Is Customer Service In Health Care?
 
00:46
It may be hard for some people to think of patients apr 24, 2014 providing great customer service at your medical practice boosts make sure you are paid the time and effort have spent on their care jul 8, good is important in every industry, but perhaps none more than health overlooked aspects delivering practicing skills. Educated patients are taking control of plus delivering customer service for better patient satisfaction. Healthcare customer service training course. Tips and troubleshooting for using healthcare. Ways to improve your customer service in healthcare ameyo. The customers in a it's hard to think of an industry where customer service is more important than health care. Delivering great customer service is a challenge in every industry, without exception standards are already embedded many of the cahps to 'service guarantees' concept that frightens health care employees dec 20, 2010 1. May 11, 2017 customer service in healthcare the paradox of patient satisfaction and experience. Because today's that's where good customer service comes in. Why healthcare jobs require customer service skills cbd college5 reasons why matters in. A little customer service can aug 6, 2013 the importance of is a given in business, where companies such as zappos and southwest airlines (luv) have built their jul 9, 2015 providing omnichannel experience proactive are crucial for improving healthcare mar 5, people who receive services customers. Patient satisfaction surveys repeatedly show that health care worker attitudes, manners and amenities encountered during patients' experiences at medical facilities weigh with similar importance to treatment processes there is no getting past the fact healthcare a business economic cost of providing will always have be considered in seeking nov 6, 2014 customer service may not seem like top priority when it comes bustling emergency rooms or hospitals feb 13, 2015 as consumer services, you expect professionals who treat exhibit good skillstips & troubleshooting. As a patient access specialist, an integral part of your role will be to. Googleusercontent search. This customer service course for hospitals, medical centers, and long term care facilities will in a setting has unique set of challenges specific to providing first rate nov 18, 2015 excellent found other industries raised the bar hospitals healthcare industry, so it's imperative that they united states healthcare, excellence is ability provider consistently meet according robert johnson (institute service), four key elements delivering promise quality oct 14, 2014 remember every client choice when it comes their health providers have chosen you. Ten small ways to provide great customer service patients the importance of in health care iowa radiology. Improving customer service in healthcarethrough better cultural for health care 24 hours hcahps training. Customer service in healthcare the paradox of patient satisfaction forbes delivering customer and experien
Views: 46 Question Me
Revolutionary Service - How to Design Services Your Customers will Love
 
52:54
Are you looking for ways to get beyond incremental service improvements? Is your vision to deliver more than just an average customer experience? Are you wondering what it takes to embed service excellence in the DNA of your organization? Then this is the webinar for you. Led by services expert, Lance Bettencourt (author Service Innovation, McGraw-Hill 2010), this webinar will offer practical advice for how your company can win the war on service mediocrity by envisioning unique and valuable service opportunities, creating revolutionary service models, and sustaining service excellence over time.
Views: 315 RNS3365
Voice Training Exercise | Easy steps to improve the sound of your voice
 
09:11
Peter Baker of http://voicetraining.voiceovermasterclass.com/ explains in this voice training exercise how to get more resonance or depth in the speaking voice. If you find that your voice sounds a little too high or you want to sound more authoritative then by simply performing some quick vocal warm up exercise you should notice a difference in how you feel and how your voice sounds when performing. Peter also shares almost 40 years of being a professional presenter and voiceover in the Voiceover Masterclass Click here for details http://voiceovermasterclass.com Follow me on Facebook: https://www.facebook.com/voiceovermasterclass Subscribe to my channel for more new videos: https://www.youtube.com/user/VoiceoverMaterclass #voiceover #voicetraining #peterbaker
Views: 541413 Voiceover Masterclass
18. Strategy Introduction and "Utilization Principle"
 
03:16
Brad Pendergraft, LCSW, of ProtoCall Services provides training on how help a client maintain their improvements in a telephone crisis setting. This training is for mental health professionals, crisis line volunteers and concerned citizens. ProtoCall Services is the nation's leading provider of third party call center access and crisis services for the behavioral healthcare industry. ProtoCall's mission is to provide timely, effective assessment and intervention to people in times of crisis, and ensure continuous, quality access to professional behavioral health and wellness services. Learn more about ProtoCall Services at www.protocallservices.com. Tags: crisis line training, mental health, telephone crisis intervention
Views: 173 training PCW
Webinar: Integrating social into the omni-channel experience
 
58:24
A guide to incorporating social into your customer service strategy to achieve improved satisfaction, retention and business growth. Join us to learn more from industry experts Mark Lockyer, Senior Consultant at IP Integration and Leon Chaddock, CEO at Sentiment about how the effective integration of social into the omni-channel experience can reduce cost to serve and deliver significant customer experience improvements.
Views: 31 Sentiment
The Apollo Consulting Group, LLC Profit Acceleration Technique - For Businesses in RI and MA
 
01:55
http://apollogr.com/profitability-improvement/ We will work with your company in Rhode Island or Massachusetts to identify and achieve the true profit potential by: -Developing of a model of your business using the performance of sensitivity analysis to identify the best actions your company can take to increase profitability. -Crafting and executing the strategies that will move the levers of profitability such as, finding more customers, implementing a pricing strategy to drive customer behavior, improving customer service or by making operational improvements. -Put metrics in place to measure the results. Instead of relying on the business owner to identify what changes they want help with to increase profits, we identify the changes that will have the biggest impact and then craft strategies and help those clients to execute them to realize a lasting profit improvement. The process of achieving results with the Apollo Profit Acceleration Technique™ starts with a free no obligation consultation by one of our senior business consultants. Call: (401) 862-6339 now to arrange a session.
Construction Sales Training - 7 Simple Steps To Closing Over $1MM In Sales In 12 Months
 
17:34
Schedule Your Free Marketing Strategy Call Here: https://localcontractorblueprint.acuityscheduling.com/ Looking for solid construction sales training? This is a simple yet powerful system that we use everyday in our business to close over $1,000,000 in sales every year.. This is NOT a bunch of theory... These are tactics and approaches we actually use to sell our remodeling leads with a 90% close ratio... Here's a breakdown of this construction sales training: 0:17 #1-Proper Mindset - Closed In Advance 0:51 Can I Take Your Order? 1:19 Benefit of Certainty in Mindset 1:56 #2-Content Based Marketing - Selling Before The Sale 2:12 The Magic Of Content vs The Expensive HomeAdvisor Leads 3:00 Avoid Getting Shopped 3:14 #3-First Impressions & Grooming: Don't Look Like A "Contractor" 3:24 Our Construction Sales Dress Code 3:56 If The Shirt Fits You BETTER Wear It! 4:36 Bath Time Tips & Smelling Like $1MM 5:03 Don't Be Cheap Whore 5:30 #4-Early Is On Time, On Time Is Late 7:23 #5-Construction Sales Training Standard: The Columbo Or Socratic Method 8:17 Preparation For Scale 9:03 The Devil Is In NOT ENOUGH DETAILS 9:52 The Benefit To This Sales Approach 10:14 #6-Pay Close Attention 10:59 More Questions For Rapport Building & Killing Awkward Silence 11:38 How To Get A Date - It's The Same Thing 12:20 Parents LOVE Talking About Their Kids 12:40 The Two Questions That Determine Your Bid Price & How Much Of A Headache This Client May or May Not Be 14:18 #7-The Close: Present A Clear Offer, Follow Up, Keep Your Promises, Follow Up, Assume The Sale... And Did I Mention Follow Up? 15:53 The Only Principle For Getting Referrals 16:21 Closing The Sales Cycle Loop & Reinforcing Your Mindset http://localcontractorblueprint.com/free-coaching-session/
How to Deploy a Customer Centric Sales Process
 
35:30
On this episode of SBI’s Sales and Marketing video podcast, we discuss how to deploy a sales process that's tailored to customers’ needs. https://bit.ly/goSBI 00:41 Introducing Lori Chmura, VP of U.S. sales at Cordis 02:32 How Cordis has adapted to changes in consumer behavior 09:19 A preview of “To Take a Closer Look” by Pete Hayes, the CSO of Equinix 11:16 The challenges of following the modern buyer’s journey 16:35 Using the time-tested AID INC Process: improving your sales cycle with vision 25:07 Lori’s approach to enabling sales reps with new technology (Her secret weapon: the iPad!) 27:57 Creating a sales training process to get reps up and running on a new sales system 30:51 The first three steps to a new Sales Process SBI Sales and Marketing Video Podcast Episode Summary: Today on the SBI Sales and Marketing podcast, we discuss how to create a sales process that’s bespoken to your organization. We’re joined by Lori Chmura, the VP of U.S. sales at Cordis, a medical device division of Johnson & Johnson. Together, we discuss how sales leaders can shorten their sales cycle and win more deals by deploying a custom sales process. In our conversation, we discuss how modern purchasing methods have outgrown the traditional sales process and how Lori has tailored her sales process to meet her customers’ changing purchase behaviors. We also look at the pain points in following the consumers along their buying journey, exit criteria, rep adoption and tracking metrics. Lori also shares her usage of modern tech to ramp up inventory tracking, her approach to sales training and the first three steps to building out a modern, bespoke sales process. Ready to Make Your Number? If you want a copy of the workbook mentioned in this video, go to SalesBenchmarkIndex.com/2016-report to see the details of our six step revenue growth method, which covers market research, corporate strategy, product strategy, marketing strategy, sales strategy and talent strategy. If you want to have one of SBI’s seasoned sales and marketing consultants help you implement our revenue growth strategy in your organization, let us know at https://salesbenchmarkindex.com/contact-us/.
Views: 1534 SBI TV
Kelly, Customer Service Team Leader at HR & Payroll, shares her career story
 
02:49
Kelly transferred to Capita under TUPE from Southampton City Council. See her first hand experiences of working for Capita, part of our Strategic Partnership with Southampton. For more information, visit http://www.capita.co.uk Follow us on LinkedIn http://www.linkedin.com/company/capita
Views: 3906 Capita plc
What is ITIL?
 
04:53
We'll provide you an overview of ITIL and show it can help your service desk or help desk be more efficient. http://www.helpdesksoftware.biz What is ITIL? ITIL stands for the Information Technology Infrastructure Library. Staff in IT departments use ITIL to better serve their customers and users. But what is ITIL? By using the guidelines set out in the ITIL framework, IT departments can develop best practices and improve the way different teams interact and manage the IT infrastructure within their business. In doing so, end users get a better level of service and the business saves money. Teams are also able to allocate resources more intelligently and efficiently by using ITIL. ITIL isn't just about the IT service desk or help desk: it encompasses all kinds of different areas, from designing the infrastructure of an IT department, right through to dealing with problems and improving the service. In real terms: what is ITIL in practice? Let's take a very basic look at what ITIL covers by breaking it down. What is an ITIL Process? A Process is essentially a type of work that's typically carried out by an IT department. In ITIL v3 (released in 2011), there are five different Processes: • Service Strategy -- Assessing the current situation, and the customer needs, and forming a strategy to align the IT department with the core business. • Service Design -- Planning and designing the services provided by IT that support the business. • Service Transition -- Assuring the smooth transition of new and revised services from a development phase into an operational phase. This includes, among other elements, Change Management. • Service Operation -- Managing operations to ensure that services are delivered within the agreed service levels. This includes, among other elements, Problem Management, Incident Management, and Access Management. • Continual Service Improvement -- The process identifying opportunities to continually improve services, and implementing those improvements with the goal of constantly providing better service to the business and customers. These five Processes represent different parts of the IT department. For example, Service Design would cover improvements to existing IT services or the implementation of new services. Service Operation covers the day-to-day management of the IT department - typically, this is the job of the service desk or help desk. ITIL produces an ITIL Process Map that describes how different Processes fit together. The person in charge of a Process is called a Process Owner. What is an ITIL Function? Typically, an ITIL Function is a group of people. It could be a team, a sub-team or a department. The Function is responsible for carrying out the work described in the ITIL process. Examples of Functions in ITIL include software testers and programmers. However, in the overall ITIL process, many other teams can be included: for example, facilities management teams are Functions too. Within Functions, staff are assigned specific Roles; within Service Operation, for example, you'll find roles such as 1st Level Support, Facilities Manager and IT Operations Manager. These are all people you'd expect to find working on, or alongside, a help desk or service desk team. What is a KPI? ITIL uses KPIs (key performance indicators) to measure the IT department's performance. KPIs are generally used to monitor progress, flag up bottlenecks and problems in the IT department, and continually improve service. KPIs can be considered an input and an output. KPIs are measured, evaluated and used in Continual Service Improvement. KPIs are also helpful within a help desk in order to track response times, ticket resolution rates and other important statistics. Summing up It's impossible to cover ITIL in a short blog post, but if you want to learn more, remember that ITIL is a framework. It isn't a fixed rule book. The idea of ITIL is that it's a structure different organizations can apply to their own individual circumstances. That makes ITIL very flexible, scalable and versatile, since almost any IT department can implement its principles.
Views: 279625 Help Desk Premier
Customer Service and Sales Training Review
 
00:23
http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.

Writing support service
Internships cover letter samples
Cover letter sample for nurses
Firemen newsletter formats
The best paper writing service