Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, known as an inspiring and strategic leader with the proven ability to establish effective teams. She has a track record of achievements in the areas of business strategy, marketing, risk management, organizational transformation and corporate innovation. After a distinguished career at The National Commercial Bank Group, Sheree decided to join The Jamaica Public Service Company Ltd. in January 2014. She was appointed to the Executive team to lead human resources, government and regulatory affairs, revenue management, customer service and communications. The company recorded significant improvements in its survey ratings, employee engagement and customer satisfaction while she headed those portfolios. During her time overseeing HR, Sheree placed an expanded focus on leadership development by spearheading a new high potential programme called JPS iLead, which exposed select employees over a 12 month period to advanced leadership competences, knowledge building, executive mentoring and targeted on the job training. Recognizing the intrinsic value of productive and well-rounded employees, Sheree also introduced the first company wide corporate wellness programme at The Jamaica Public Service. The programme, which started in 2015, has been a contributing factor to improve staff moral and reduce health care cost.
Tell us a little bit about yourself and your journey Can you tell us 3 successful factors you find that have made you successful as a leader to yield the kind of results that you’re looking for, not so much the financial result but more so the inter personal result? Why these dimensions of wellness are so important and how does this relate to customer experience and customer service? Can you share with us 1 or 2 success stories that you’ve really seen the individual transform because of exposure to this kind of strategy? How do you stay motivated everyday? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? We have a lot of managers and business owners who feel they have great products and services but they lack the constantly motivated human capital, what’s the one piece of advice would you give them to have a successful business, specifically as it relates to constantly motivated human capital? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?
Sheree Martin shared that she listens a lot to what her heart tells her, in a lot of ways she tries to passion and purpose in what she’s doing and if there is resonance with a particular path or an activity, she finds that she typically pursues it, that started as a very conscious way of living. Around 1997, a year after her first daughter was born, she came up on a book called “The Power of the Subconscious Mind” by Dr. Joseph Murphy and it really led her down to insights that really spoke to her about opening up herself to be more specific about her visions and her goals and being more purposeful about how she creates her future and so she will typically engage in activities or pursue paths or form alliances and partnerships with companies, people, teams that are just consciously put into her space because of what she’s trying to create and what she’s trying to create is just this sense of being able to give back, being able to have others think of themselves as empowered creatures and just being able to manifest their desires and their goals and she brought that over to the corporate world in a very conscious way, JPS has allowed her to do that, NCB was wonderful in a lot of ways, as far as her learning and growing on her own self but at JPS she has been able to extend it to others and so, in a round about way, what has happened over the last 20 years of her career really represents an unfolding of herself and sharing that with others.
Sheree Martin stated that it’s amazing that what she just shared that Yanique took away was the fact that you start with self and in service and customer experience she feels the same way for companies because a company is an entity and she thinks that one of the elements of successful companies is that they are driven by a service culture internally. What are the processes? What are the policies that are not customer friendly? How are your employees able to be served internally, across departments, across teams, across the visions? Sheree Martin has seen and lived the example of teams and companies...