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Search results “Improvements to customer service strategies” for the 2013
Customer Service and The Intersection With Open Innovation
 
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See how All Scripts is leading the way and leveraging Open Innovation to drive customer experience and service excellence by leveraging Service Cloud to: - Create new products & services. - Engage at scale to collaborate on ideas. - Process Improvements to customer service & engagement
Views: 131 Dreamforce Video
Professor Moira Clark: Customer Effort - Customer Strategy and Planning 2013
 
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Prof. Moira Clark at the Henley Business School shares her research on the customer effort score and on service focus in the water industry. -Expose yourself to new ideas from academic sources -Hear about new work from the Henley Business School -Take away ideas on measuring customer experience and how these can help drive improvements within your business Moira Clark is Professor of Strategic Marketing at Henley Business School and an expert in Strategic Customer Management. Previously she has been an international marketing consultant based in Munich and worked as a marketing director for an international health food manufacturer.
Views: 1439 The Forum
How Lean Services Lead to Lower Costs and Happier Customers
 
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Toyota's lean production system transformed operations in the auto industry by reducing waste and streamlining manufacturing processes. Now these lean principles are being implemented in the service sector and the results have been dramatic: Costs are being slashed and vast improvements have come about in customer service. A variety of organizations, from call centers to hospitals, are discovering the benefits of lean services. Devesh Raj, a partner and managing director at The Boston Consulting Group (BCG), spoke to [email protected] about the opportunities and challenges inherent in implementing lean processes within service-centric organizations.
Views: 9059 KnowledgeAtWharton
Customer Experience Management
 
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Are you truly listening to all of your customers no matter what channels they touch? And providing them with the best experience possible? Our Customer Experience Management solution is a unique tool that can be moulded and shaped to fit any business and help turn real time customer feedback into actionable daily improvements, as well as strategic business decisions, helping to delight customers by providing the best experience possible.
Views: 1408 eDigitalResearchTV
The Psychology Of Creating A Name Your Customers Can't Forget
 
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To get more of my very best trainings, go to: http://www.ebenpagan.com. A brief summary of the video: - We have 'buffer systems' related to body senses - It takes a little while for something we perceive to register in the brain - when naming, use repetitive sounds; makes them 'bounce' around in phonological loop (auditory senses), make them stick in the brain - Add rhythm to your naming - It's not about making a name that's easy to remember - it's about making a name that's hard to forget alt15d 640x360 5000kbps
Views: 8461 Eben Pagan
Responsiveness
 
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When we're responsive, we act with urgency and immediacy. Getting stuff done quickly, in the moment is always more satisfying, is more productive and impress supporters and colleagues alike. By being responsive we anticipate needs, find solutions, share feedback, work collaboratively and are open with information, we always think that things could be done better and are always looking for improvements at our best we're proactive. At our best we're proactive; we assess the needs of supporters and love doing new stuff...Quickly!
Views: 8360 ActiveNationUK
Growth Through Customer Service
 
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Stop looking at just your sales team for growth! Customer Service can help your team grow more than you would think!
Views: 133 Michael McMillan
How can I get my employees to give caring customer service? | Barbara Glanz
 
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How can I get my employees to give caring customer service? Learn the answer to these and more questions at http://BarbaraGlanz.com Barbara Glanz, CSP, works with organizations that want to improve morale, retention and service and with people who want to rediscover the joy in their work and in their lives. She is the author of eleven bestselling "how-to" books:
Views: 133 Barbara Glanz
Inside Customer Service with Kate Nasser
 
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In this episode of Inside Customer Service, we feature Kate Nasser The People-Skills Coach™. Kate is a professional speaker, consultant, coach and trainer. Her workshops inspire improvements in communication, customer service, teamwork, and growth in professional people skills. Kate focuses on creating solutions for her clients' problems with incomparable enthusiasm and energy. For more on Kate, go to http://katenasser.com/. Also, make sure to check out our FREE customer service eBook: 7 Secret Customer Service Techniques Every Expert Know http://customersthatstick.com/7-secret-customer-service-techniques-every-expert-knows/ That legal stuff: Please note, the statements and opinions expressed by interviewees in no way represent the opinions or endorsement of CTS Service Solutions, its owners or employees.
Worldwide Customer Service Training
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
Customer Service Training Review
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
Customer Experience Innovation From The Outside In
 
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Companies claim that they want to differentiate through customer experience. Yet most firms either focus on reactionary find-and-fix initiatives or pray new technologies and copycat strategies will put them in the lead. That won't cut it. Attendees of this keynote will learn: • What distinguishes incremental improvements from true innovations. • What strategies help drive customer experience innovation. • How to create an innovation engine within your organization.
Views: 1106 Forrester
Customer Service and Sales Training Review
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
top 5 ideas for business improvement
 
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top 5 ideas for business improvement
Views: 375 businessintune
Time Management Training
 
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http://www.serviceskills.com/free.demo.asp FREE DEMO - Front Line Training for Bottom Line Results! What to Say When™ The Boss Keeps Changing Priorities http://www.serviceskills.com | 800.882.9911 ServiceSkills.com is a powerful web-based learning platform which offers your team access to a complete library of customer service and communication training resources. This system features streaming video chapters, quizzes, post-quiz feedback, key points reminders and certificates of completion. An administrative management system is also included. ServiceSkills.com is a hosted solution, meaning there's no hardware to buy or software to install on your network. Your team will sharpen skills and improve performance using any web browser. The platform is intuitive to operate which reduces the hassles common with other online learning. Content is powered by Telephone Doctor, America's favorite customer service training brand, which has helped over 30,000 organizations improve the way they communicate. ServiceSkills.com is available via an annual, all-inclusive subscription and pricing is based on the usage tier level that fits your needs. http://www.serviceskills.com | 800.882.9911
Views: 352 ServiceSkillsDOTCom
How to  Add Value to the Customer Experience
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken talks about how to add value. I love when great hotels offer nice amenities. Some include a newspaper in the morning, complementary bottles of water, a piece of chocolate on the nightstand... You get the idea. Notice I didn't say expensive or fancy hotel. I used the word "great." Sometimes you don't have to be expensive or fancy to WOW the customer the way expensive and fancy hotels do. In other words, great doesn't always mean expensive and fancy. Regardless of the price, it's the combination of the customer's experience, which might include an amenity, and most important, the people that makes the hotel great. To read more got to http://bit.ly/11FP8oA. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Views: 235 Shep Hyken
Market-leading customer service | Ian Peters, British Gas
 
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British Gas' Managing Director of Residential Energy talks about transforming the energy retail business to put customers in control at Marketforce's The Future of Utilities conference in March 2013. Established in 1987, Marketforce Business Media has over 25 years experience of delivering high quality strategic events and B2B communications. We produce and manage over 60 industry leading strategic conferences, training courses, lecture series and webinars every year, as well as providing insights through reports and surveys. Our events take place across the UK, Europe & Asia and cover: Financial Services http://www.marketforce.eu.com/financi... Utilities & Energy http://www.marketforce.eu.com/utiliti... Transport & Logistics http://www.marketforce.eu.com/transpo... Customer Experience http://www.marketforce.eu.com/custome... Media & Broadcasting http://www.marketforce.eu.com/media-b... Economics & Regulation http://www.marketforce.eu.com/economi...
Views: 365 MarketforceLive
Revolutionary Service - How to Design Services Your Customers will Love
 
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Are you looking for ways to get beyond incremental service improvements? Is your vision to deliver more than just an average customer experience? Are you wondering what it takes to embed service excellence in the DNA of your organization? Then this is the webinar for you. Led by services expert, Lance Bettencourt (author Service Innovation, McGraw-Hill 2010), this webinar will offer practical advice for how your company can win the war on service mediocrity by envisioning unique and valuable service opportunities, creating revolutionary service models, and sustaining service excellence over time.
Views: 316 RNS3365
Attracting new customers to your business recorded webinar 26 July 2013
 
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Every business needs customers! Discover key marketing and customer service strategies to attract new customers to help improve your turnover and profitability. Watch our webinar to learn how to: • grow your customer base • improve your customer service strategies • practical customer service strategies • convert new prospects to customers • plan and document strategies for attracting new customers. Learn more about attracting new customers to your business http://www.business.qld.gov.au/business/business-improvement/finding-new-customers Connect with us: https://www.facebook.com/businessqldgov http://twitter.com/Businessqldgov
Views: 5288 BusinessQldGov
How To Deal With Bad Buyers On Ebay, Amazon, Or Etsy. Customer Service 101
 
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I run a men's clothing boutique on Ebay. If you are looking for a great place to buy quality, high end men's clothing of all materials and sizes, sold by a professional, then check out my Ebay store here - http://www.ebay.com/usr/az-emporium If you enjoy this channel and want to help sustain its existence and growth please consider making your Amazon purchases through my Amazon Affiliate links below. I only recommend products and services that I personally use. Thank you! Heavy Duty adjustable storage shelves - http://amzn.to/2mdvhix Dell Axim Tool For Book Scanning - http://amzn.to/2meOjVK Barcode Reader For Dell Axim - http://amzn.to/2ldVMXq Photography Lighting Setup - http://amzn.to/2mdrQZ3 Quality Male Mannequin for Clothing - B00GNHNV5A Void Fill Newsprint - http://amzn.to/2lbUv36 Cheap tape - http://amzn.to/2mdg7JY Quality tape - http://amzn.to/2mdxz1e Storage Bins for shelves - http://amzn.to/2m2HxTJ Shipping Label Printer - http://amzn.to/2lZkHzG Shipping Scale for Ebay & Amazon - http://amzn.to/2mdinkE 3x1 FBA Product Labels - http://amzn.to/2kYoQQd Fabric lint Shaver clothing - http://amzn.to/2lZoBbx Extremely Efficient Clothing Rack - http://amzn.to/2merG3Q I use several services and tools for my business on Ebay and on Amazon. They are all listed here. Check them out! http://www.pickingprofitsblog.com/recommended-stuff/ Join The FREE Community Forums - http://bit.ly/1P4jnPs Join The Facebook Group - http://on.fb.me/1OZDD6T Subscribe To My Newsletter -- http://bit.ly/1uVGt1q Like My Facebook Page - http://on.fb.me/1mipHap I run a men's clothing boutique on Ebay and a used book business on Amazon. I source my inventory from a variety of sources and document my experience and talk about the business. If you have any questions or comments please leave them in the comment section and make sure you subscribe for more videos! Music By - Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 http://creativecommons.org/licenses/by/3.0/
Views: 8797 Picking Profits
DTE Energy: 'Know Your Own Power' Customer Service
 
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In this television spot for the DTE Energy 'Know Your Own Power' campaign, customer Lindsay travels to the DTE Energy headquarters in Detroit, Michigan to discuss the improvements the company is making in the area of customer service.
Views: 303 re:group
Customer Service Expert Discusses Rules vs. Guidelines
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken says "Sometimes "company policy" drives me crazy. Often policies are perceived as unbendable rules. When it comes to customer service, the words policies and rules may not be the best choice of words for creating a customer focused environment. The story I'm about to share is filled with lessons about customer service. You've probably even had this happen to you. Three of us walked into a restaurant for dinner. A fourth person was going to join us, but he was running late. He said to start without him. We told the hostess we needed a table for four. There were several open tables. She noticed there were just three of us and asked where the fourth was. We told her he was running late and we were going to order without him. That's when she said: I'm sorry. We can't seat you until your entire party is here. Although we told her he was running late and we wanted to order without him, it made no difference to her. She was following the company "policy". By the way, I can appreciate the restaurant's position. Some guests sit at the table and don't order until the rest of the party shows up. In that case, I understand. Good restaurants tell their guests they will be seated at the very next table once the rest of the party arrives. Good solution, but that didn't apply to this situation. Now, back to the story. What happened next could have come from a script from Seinfeld. I said, "Okay there are only three of us. We need a table for three. She said, "Sir, you're lying to me." Darn, she caught me. (I'm being sarcastic.) I said, "Just give us a table for three." I thought for sure she would start to argue with me. After all, she apparently wanted to follow the rules and she had just called me a liar. But she didn't argue. Instead she grabbed three menus and immediately seated us at a table... that had four chairs! This is the kind of situation that really makes my blood boil. How many customers has she upset in the past -- or will upset in the future? Consider this: The employee was just doing her job. She was probably told by a boss not to seat incomplete parties. In the restaurant business, this usually applies to situations where there is large party and the first person shows up. She was not empowered to make good decisions on behalf of the customer. She probably wasn't trained properly on how to make those good decisions. And if she was trained, whoever hired her may have made a bad hiring decision. Let's assume this employee is a good person, who with training can understand and deliver a good customer service experience. It's okay to have some guidelines and boundaries. Be careful about calling them rules or policies. The word "guideline" implies some flexibility. Employees must understand that they bend to meet the needs of the customer, as long as it doesn't cause harm to the company. If you have the right system in place and the customer service experience is clearly defined, you are off to a good start. Recognize that it is your people that will deliver on the experience, so choose them wisely. Hire people that understand customer service. Teach them how to deliver your brand of customer service. Coach them when you see opportunities to improve. Praise them when you see them doing it right." To read Shep's blog visit: http://bit.ly/1cREnHj To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 Category People & Blogs License Standard YouTube License
Views: 683 Shep Hyken
Marketing Training Workshops
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
Sales Training Review
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex. After working one-on-one with Mark, I was able to focus directly on my weaknesses and turn them into my strengths, which was great. My training was tailored directly to my industry, which allowed me to meet all my goals and objectives and the quality of my leads and referrals has risen dramatically along with my closing rates.
What is great customer service?
 
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Colleagues in the Environmental Services department and Food and Nutrition department at Lahey Hospital and Medical Center, Burlington, MA tell us the difference between great Customer service versus Good customer service and why it is important to create a memorable experience to all our customers
Views: 220 Cassandra Loh
Customer Service, Sales, and Telemarketing Training Workshops
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
What is ITIL?
 
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We'll provide you an overview of ITIL and show it can help your service desk or help desk be more efficient. http://www.helpdesksoftware.biz What is ITIL? ITIL stands for the Information Technology Infrastructure Library. Staff in IT departments use ITIL to better serve their customers and users. But what is ITIL? By using the guidelines set out in the ITIL framework, IT departments can develop best practices and improve the way different teams interact and manage the IT infrastructure within their business. In doing so, end users get a better level of service and the business saves money. Teams are also able to allocate resources more intelligently and efficiently by using ITIL. ITIL isn't just about the IT service desk or help desk: it encompasses all kinds of different areas, from designing the infrastructure of an IT department, right through to dealing with problems and improving the service. In real terms: what is ITIL in practice? Let's take a very basic look at what ITIL covers by breaking it down. What is an ITIL Process? A Process is essentially a type of work that's typically carried out by an IT department. In ITIL v3 (released in 2011), there are five different Processes: • Service Strategy -- Assessing the current situation, and the customer needs, and forming a strategy to align the IT department with the core business. • Service Design -- Planning and designing the services provided by IT that support the business. • Service Transition -- Assuring the smooth transition of new and revised services from a development phase into an operational phase. This includes, among other elements, Change Management. • Service Operation -- Managing operations to ensure that services are delivered within the agreed service levels. This includes, among other elements, Problem Management, Incident Management, and Access Management. • Continual Service Improvement -- The process identifying opportunities to continually improve services, and implementing those improvements with the goal of constantly providing better service to the business and customers. These five Processes represent different parts of the IT department. For example, Service Design would cover improvements to existing IT services or the implementation of new services. Service Operation covers the day-to-day management of the IT department - typically, this is the job of the service desk or help desk. ITIL produces an ITIL Process Map that describes how different Processes fit together. The person in charge of a Process is called a Process Owner. What is an ITIL Function? Typically, an ITIL Function is a group of people. It could be a team, a sub-team or a department. The Function is responsible for carrying out the work described in the ITIL process. Examples of Functions in ITIL include software testers and programmers. However, in the overall ITIL process, many other teams can be included: for example, facilities management teams are Functions too. Within Functions, staff are assigned specific Roles; within Service Operation, for example, you'll find roles such as 1st Level Support, Facilities Manager and IT Operations Manager. These are all people you'd expect to find working on, or alongside, a help desk or service desk team. What is a KPI? ITIL uses KPIs (key performance indicators) to measure the IT department's performance. KPIs are generally used to monitor progress, flag up bottlenecks and problems in the IT department, and continually improve service. KPIs can be considered an input and an output. KPIs are measured, evaluated and used in Continual Service Improvement. KPIs are also helpful within a help desk in order to track response times, ticket resolution rates and other important statistics. Summing up It's impossible to cover ITIL in a short blog post, but if you want to learn more, remember that ITIL is a framework. It isn't a fixed rule book. The idea of ITIL is that it's a structure different organizations can apply to their own individual circumstances. That makes ITIL very flexible, scalable and versatile, since almost any IT department can implement its principles.
Views: 284857 Help Desk Premier
10 WAYS TO MOTIVATE EMPLOYEES
 
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THE BEST 5 LOW-COST AND 5 FREE WAYS TO MOTIVATE YOUR EMPLOYEES -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 334729 Armando Rodriguez
Brian Kelly - Managing Director of DST retail
 
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Brian Kelly gives a brief insight into the world of DST retail. Brian talks about what drives the company and its people. DST retail specialise in providing advice to businesses in the retail sector on issues related to multi-channel strategies, ecommerce strategies, organisational structure, supply chain improvements, customer service training, organisation & people effectiveness, retail technologies, franchising and licensing, market trend insights, marketing programs and market demographics.
Retail Sales Training
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
Telemarketing Training
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
How To Increase Profit In A Business-How To Increase Profit-How To Increase Profit Margin
 
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How To Increase Profit In A Business https://forms.aweber.com/form/23/1963211223.htm How To Increase Profit How To Increase Profit Margin One of the easiest ways to improve margin performance for you company is to evaluate your existing pricing strategy. When designing a Strategy for Sales Perfection, one of the most consistently overlooked aspects is a comprehensive pricing and product management evaluation, both of which are comparable and essentially one in the same. A pricing appraisal of your business may involve some knowledge of competitive market intelligence supplied to you through customer communication, trade organizations, or internally obtained. The foundation behind the pricing review will be to confirm that your product is neither over-priced nor under-priced in any given market or trade area. This will inevitably improve margins in under-priced products and drive sales in over priced products. In many cases, this process will certainly improve your organizations profitability. Obviously, it will be difficult to raise prices to current customers due to this new found analysis, however, when making new sales presentations to new accounts you can use the higher price levels to increase profitability. Expand and investigate the revenue and product opportunity grid and begin the process of isolating product groups to segments or quadrants by customer opportunity. In reality you may need to perform additional analysis to draw valid conclusions. Once you have segmented your products and target customers, you will then begin to deploy a more effective product strategy plan and incorporate this into your overall sales plan. Core Customers Your current marketing efforts are effectively reaching this group, how can they be emulated to work as effectively with the other segments in B, C and D? Your sales team should manage this segment with the help of inside sales or internal customer service groups to free up time in devoting to business development with other segments. Niche Customers Introduce targeted product marketing to this segment to drive higher profit margins as well as you niche product categories. Potential Customers Sales people should devote a high percentage of their time in developing this customer segment. Targeted marketing efforts should be the highest level for this customer segment. Non-Core Customers Develop a plan to devote a separate segment of your sales team to business development within the customer segment if you feel the opportunity and return is significant. Your companies' products and price strategy can have a dramatic impact on your margins and income return. Every company has areas where improvements in customer penetration and pricing channels will yield positive results. Revamp or create price indexes based upon specific customer channels. Evaluate your proprietary product categories for both pricing suitability and customer channel dissemination. Expand and study the revenue and product opportunity grid and develop a strategy to penetrate and saturate each of these markets with products where you currently have no influence.
Views: 216 CSProfitMaximizer
Cash incentive for process improvement
 
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Consult with us not only for air quality issues, but also for energy-efficiency and incentive programs benefits. Millions of dollars have been set aside for industry to implement process improvements that result in reduced energy consumption. Ship & Shore Environmental has successfully completed many projects that result in substantial cash incentives paid directly to the customer for process improvement projects. Ship & Shore Environmental was instrumental in getting the California Public Utilities Commission to recognize and approve RTO's for substantial energy incentives.
Views: 505 Anoosheh Mostafaei
Contact RCT - Customer Care Service Video
 
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Rhondda Cynon Taf County Borough Council - Information and services for resident, businesses & tourists. Online services and information on Council Tax, Planning, Rubbish Waste & Recycling, Leisure Facilities, Pest Control, Licensing and much more.
Views: 688 RCTCouncil
LiveLOOK Webinar: What You Don't Know About Your Customers Can Hurt You
 
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Companies spend millions of dollars every year trying to understand and better serve their customers. There are VOC programs kicked off, usability studies conducted, process improvements made and knowledge bases built. Companies rely on robust CRM systems to tell them who their customers are, how they act, what they like, what problems they have. Most enterprise organizations have excellent connections established between their CRM, analytics and telephony structure. But the majority of companies still have a major, critical gap. 25% of Fortune 100 companies have already addressed it, and that number continues to grow, but has your organization? Without having an instant, real-time visual window into the online customer's experience, the data you have on that customer won't be enough to enable your agent to provide fast, accurate and thorough assistance over the phone or live chat. Co-browsing opens that window in one click, completing the picture for the agent of who the customer is and exactly what he needs help with. Learn more about why companies can't afford not to arm their CSRs with Co-Browse technology by watching LiveLOOK's August 2013 webinar.
Views: 72 L
Sales Training Workshops Throughout the World
 
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http://www.salestraininganddevelopment.com 212-683-1834 | [email protected] For over 25 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams find successful solutions that lead to drastic improvements in sales, productivity and goal achievement. As the founder of AAA Training For Success in 1988, Mark Anthony has been training executives and sales teams on effective consultative selling and marketing strategies. His credentials include: lecturing at conferences, Universities and corporate sales meetings as well as publishing business articles in numerous business publications. Mr. Anthony has appeared on numerous radio and TV business programs including CNN-FN and CBS News. In addition he has taught sales and customer service programs for the City University of New York and Learning Annex.
A customer story: OFFICE DEPOT Cluj Napoca, Romania
 
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Steelcase helped Office Depot Shared Service Cluj Napoca to implement in an effective way their workplace strategy -- to create a space that fosters creativity, productivity and generates process improvements.
Views: 3505 Steelcase
Dayton Public Schools Talk to Parents About Ways to Improve
 
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DAYTON -- The first of three town hall meetings for the Dayton Public School system took place at Thurgood Marshall High School on Wednesday night.It's the first public forum where parents were allowed to voice their concerns over the recent failing report-card the district received from the state.Both administrators and parents had their own strategies on how to make much-needed improvements DPS suggested improve teaching and principal staff, improving customer service and direct relations between staff and parents, and increasing parent participation.Ideas from the parents included adding uniforms to all schools, training parents as tutors, and creating separate classes for special needs students.It's exciting to hear that DPS has a process of what they're going to do to have our children get the education that they need, local mom Tina Camberos said after the meeting.But not everyone was as impressed.They were very reluctant to show the actual report card....people had to ask two or three times to find out what's going on and what the plan is, fellow Dayton mom Maria Holt said Wednesday.Maria's concerned specifically about black males who are the majority of students under performing and not graduating from high school.Retain these students and give them something to be excited about. I didn't walk away feeling confident that was something that was going to happen.The next town hall meeting is October 9th at Kiser pre-K -8.
Views: 114 WKEFandWRGT
CRM Partners | Serving the true Needs of our Customers
 
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CRM Partners offers a full scope of services to our customers. For implementation services we have a team of Business Consultants, CRM Consultants, Technical Consultants, Software Engineers and Project Managers. We also offer Business Support services to our customers. This service includes preventive maintenance, functional improvements and incident management/ problem solving. CRM Partners is specialized in Microsoft Dynamics CRM. Our company has been rated by the Gartner Group as one of the 5 major European parties for implementations of Microsoft Dynamics CRM in corporate environments. Gartner has performed a research under our customers to support this result. Amongst our customers are larger organizations, frequently with global operations. CRM Partners has implemented Microsoft Dynamics CRM at over 175 companies. CRM Partners is experienced in delivering multinational, complex CRM solutions with a high degree of integration with backend systems.
Views: 1463 CRMPartners
Business Plan Services -I can ✍ write a business plan for your business
 
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I will provide a professional and concise 25-40 page detailed business plan document, incorporating an executive summary, company details, industry and business disclosures, market research and analysis and a detailed financial modelling exercise which includes suggested future business and investor exit strategies, three to five years annual and monthly profit and loss, balance sheet and cash flow forecasts with ROI and business valuation projections. I can also do other assignments related to your already done plans for review and improvements. I've seen, reviewed or prepared 100+ business plans so know what works and what doesn't. I have worked with many hundreds of business owners - from start-ups to director level. For this reason, I know that every business is different. I don't do "off the shelf" business plans, nor do I believe that a "one size fits all". Instead, I am offer a uniquely bespoke and reliable service for both new and established companies. A small investment in getting this right first time goes a long way to get what you want out of a business plan, particularly if you're seeking the right funding from the right people on the right terms.my plan will cover including, 1) Executive Summary 2) Business Profile 3) Organizational Structure 4) Products/Services 5) SWOT 6) Industry Analysis 7) Environmental Factors: Political, Economic Social, Technological, Legislative & Environmental 8) Demographics 9) Other Public Factors 10) Customer Analysis 11) Target Market 12) Market Size 13) Competitors Analysis 14) Market Research & Findings 15) Marketing Recommendations 16) Marketing Strategy 17) Marketing Mix 18).1 Product 19) Price 20) Place 21) Promotion 22) Customer Service 23) Financial Forecast(3 - 5 years) 24) Cash Flow Forecast(3 - 5 years) 25) Sales Forecast (3 - 5 years) 26) break even analysis (3 - 5 years) 27) sensitivity analysis. ( included depth research ). Contact: Aysha siddiqa - United kingdom Website -http://www.peopleperhour.com/hourlie/write-a-business-plan-for-your-business/36400
Views: 433 Poorani Pasupathy
Selling for Contractors - 3 Steps Macro Sales Process for Selling Residential Services
 
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Selling for Contractors - 3 Steps Macro Sales Process for Selling Residential Services. In this video, sales and motivation trainer and speaker Victor Antonio talks about selling residential services and using a three step sales process. Use for HVAC, Electricians, Plumbers, Pest Control, Landscapers, etc. About Victor Antonio (http://www.VictorAntonio.com) Author,sales trainer and motivational speaker Victor Antonio is proof that the American dream of success is alive and well.  A poor upbringing from one of the roughest areas of Chicago didn't stop Victor from earning a B.S. Electrical Engineering, an MBA and building a 20 year career as a top sales executive and becoming CEO of a high-tech company.  Prior to being CEO he was President of Global Sales and Marketing for a $420M company and Vice President of International Sales in a Fortune 500 $3B corporation at the time. He has shared his story of success in Europe, Asia, Australia, Latin America, The Caribbean, Saudi Arabia, South Africa, United Emirates and The Middle East. Victor has shared the big stage with some of the top business speakers in the nation including: Rudy Giuliani, Zig Ziglar, Dr. Robert Schuller, Paul Ortellini (CEO of Intel), John May (CEO of FedEx Kinkos) and many other top business speakers. Victor is a proven communicator and motivator! http://www.youtube.com/watch?v=5IVpbmorLfE
Views: 3288 Victor Antonio
Calico Building Services -- Commercial Janitorial, Repairs & Maintenance and Construction Services
 
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http://www.calicoweb.com/ Calico Building Services, Inc. is a privately held company founded in 1986 by husband and wife, Ron and Kathy Strand. By developing a reputation for quality workmanship and superior customer service, the company has grown organically to become a leading provider of building, facility and property services in the Western and Central U.S. with reach and capabilities nationwide. Today, the company employs more than 650 team members and works with hundreds of strategic partners throughout the U.S. Our core service areas delivered through the company's three divisions include janitorial, repairs and maintenance as well as construction. With our relentless customer-centric commitment to quality and service, we serve: national retailers, banks, building owners, universities, medical facilities, government municipalities and facilities managers. Our numerous customers range from regional success stories to Fortune 500 companies. We are proud to offer one of the most comprehensive and unique portfolio of services in the industry. From day one, personalization and offering mission-critical solutions to our valued customers has been our top priority. Depending on our customers' needs and requirements, we can deliver our services as a self-performing company or we can deploy a network of Calico certified vendors and suppliers through effective project management. Whether they are fellow team members or certified vendors, we only hire the best and most qualified service personnel and technicians. Each of our divisions is managed and staffed by highly trained and experienced professionals in their respective fields. There are many reasons why so many companies nationwide rely on Calico Building Services, Inc. for all their building, facility and property services. At the core, and the key differentiator, are our people and their constant commitment to excellence and unparalleled service.
Views: 1107 calicoweb
Telstra Case Study: Bytecraft - Network Mobility (Managed Data)
 
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Telstra's Next IP® network and Next G® network provides connectivity to Bytecraft's field force, enabling customer service teams to intelligently track and monitor jobs from start to finish. ~ In an era when strategic deployment of intelligent ICT can mean the difference between growth and decline, Bytecraft took part in Telstra's ICT Productivity Diagnostic Engagement. The results of the diagnostic led to a number of improvements to Bytecraft's processes and productivity as well as workforce and customer engagement. Telstra's Next IP® network and Next G® network provides connectivity to Bytecraft's field force, enabling customer service teams to intelligently track and monitor jobs from start to finish. This in turn has driven productivity gains of 175,000 hours annually, whilst also improving both the customer experience and employee engagement. VIEW TRANSCRIPT: http://tel.st/xzwg ========== FIND OUT MORE ABOUT TELSTRA MANAGED NETWORK SOLUTIONS: http://tel.st/9vhc ========== VIEW RELATED CONTENT: Towards a Clever Australian Report http://tel.st/u54l ~ Solution Elements: ICT Productivity Diagnostic Engagement, Managed Data Network, Smart Devices ~ Enablers: Telstra Next IP® network, Telstra Next G® network
Views: 1096 Telstra Enterprise
Engage Customers with Social / Mobile / Cloud Self-Service
 
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Learn how to use social, mobile, and cloud self-service to effectively engage your customers and employees, providing personalized, integrated, application-oriented, and mutli-channel access to improve satisfaction and productivity.
Views: 399 oraclefusionmiddle
Ryanair Presentation
 
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A case study on the strategy of Ryanair
Views: 2837 Harm de Laat
How To Use Humour, Get Customers and Stand Out from the Crowd - The Power of Video Marketing
 
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PRESS HERE for more information: https://www.digital22.com/ Why are we different? We are not your average video production company. We are the UK's only Video Marketing Experts who will guarantee you complete, money-back, guarantee if you are not blown away with the finished video. The effectiveness of Video is a very powerful tool and it works. It can bring massive financial benefits to your business. The New Media have invested heavily in this profound marketing tool and we would like to share our expertise with you. Adding video to your website allows you to communicate with your key target markets in a dynamic, engaging way, helping to drive more traffic. In fact, with the right search terms, videos can help you to reach higher positions on major search engines. What New Media do different is get message across while communicating with your key target markets, driving traffic, increasing your conversion rates the engaging way, utilising the most powerful video and animation equipment in the market is what we are experts in. All our digital marketing is electronically tracked and recorded with only one goal in mind, getting and keeping customers. So What's in it For You? 10 Kick-ass Reasons Why you must use video marketing: ------------------------------------------------------------ * Increase Profitability - Make More Money * Add the Wow Factor to Your Marketing * Prime Your Prospects Before You Meet Them * Stand Out from the Crowd * Say it Right the First Time * Connect with Clients and Prospects * Show Off Your Products or Premises * Use Video to Educate * Build Trust Face to Face * Introduce Cross Sells Contact us: https://www.digital22.com/
Views: 3311 Mark Byrne
व्यापार में कामयाबी के कुछ राज़ । Business Success Secrets । TsMadaan
 
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Business Success Secrets in Hindi. This video clip explains the success mantras in business. These business success tips are from my personal life experience and are proven factors in business success. The ideas behind this type of new business strategies is to grow and survive in business in this competent world of business in India. The business success sutras in Hindi is the part of my training video on How can I get rich. The example used in one of my friend's business success is 1) Sell against Cash only. No credit at all. Business men selling on credit never prosper. 2) Sell through legal ways.. through books that is in number 1 or you can say white. Business men or women selling in black or number 2 can never become rich. 3) Do not compromise on quality. Even when I sell my motivational sessions, I take care of all these three business ideas for success. For full video please click on the link in this video. https://www.youtube.com/watch?v=Hdqg35MnBF4 T S Madaan Motivational Speaker & Life Coach http://www.tsmadaan.in
Views: 354241 TsMadaan

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