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Search results “Improvements to customer service strategies” for the 2011
Customer Service: The Customer Service Process at the Expansion Stage
 
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Learn More at OpenView Labs: http://labs.openviewpartners.com/topic/customer-development/managing-customer-development/ Bill Price, President of Driva Solutions, discusses the important role that process plays in regards to customer service for expansion stage companies.
Views: 391 OpenViewVenture
Customer Service Tip - Create a Membership Experience by Shep Hyken
 
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Customer service speaker and training expert ,Shep Hyken, shares a customer service tip about providing a "membership experience" to your customers. You don't have to call them members, but you have to treat them in a way that makes them feel they are special. This tip is from Shep's best selling customer service book "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience."
Views: 1677 Shep Hyken
NOCCA: Bridging the Gap: A Dialogue on CWD Customer Service Improvements
 
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http://www.noccassoc.org Guest Speaker: BARRY A. WITHERS In this video: As one of the City's greatest assets, Cleveland's Division of Water (CWD) delivers clean water to more than 1.5 million customers from 70 communities daily. From Lake Erie to the tap, CWD earns high marks for providing clean, high quality drinking water. In order to improve customer service delivery, the Cleveland Division of Water has engaged in a comprehensive Customer Service Turnaround Project. This project has impacted the full meter to cash process, and included a comprehensive system and process review of the five key customer service areas: Meter Operations, Meter Reading, Customer Billing, the CWD Call Center and Collections. The Northeast Ohio City Council Association, Inc. is a voluntary association of members of municipal Councils.
Views: 77 noccassoc
Involving Patients in Service Improvement
 
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Involving patients in service improvement to shape the service, streamloine the pathway and increase patient choice.
Views: 791 NHSimprovement
Pattern of Business Activity (PBA) - Service Strategy | ITIL V3 Foundation Training
 
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Simplilearn Solutions provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. http://www.simplilearn.com/simplilearn/free-resources Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Enroll now for ITIL V3 Foundation training online from http://www.simplilearn.com/simplilearn/itil/online-courses ITIL V3F online courses start from $74.99 onwards. Features of Simplilearn ITIL V3 Foundation exam training: -2-day classroom workshop with APMG accredited courseware -90-day online e-learning self-study preparation with APMG accredited courseware -Take 2 full-length (40 questions, 1-hour) ITIL simulation tests online along with the 90-day ITIL online training course -Online training with 7 full-length audio-video chapters and 2 ITIL V3 Foundation simulation tests -Earn 45 PDUs: 45 PDUs certificate for PMP-certified participants -24*7 Support via live online chat, e-mail (support at simplilearn dot com) and phone (+1.770.881.8180) - Blended learning mode (classroom training workshop + 90-day online preparation + 2 practice tests + 45 PDUs certificate) -Prepare for ITIL V3 Foundation certification for $999 only. ITIL V3 Foundation Online Training: 1-month ITIL V3 Foundation training: $74.99 2-month ITIL V3 Foundation preparation: $99.99 3-month ITIL V3 Foundation training: $129.99 Enroll now: http://www.simplilearn.com/simplilearn/itil/online-courses Upcoming ITIL workshops in USA: http://www.simplilearn.com/simplilearn/events/itil-training-usa Irvine, CA 23rd & 24th February, 2012 for $999 only San Diego, CA 9th & 10th February, 2012 for $999 only San Francisco, CA 2nd & 3rd February, 2012 for $999 only San Jose, CA 15th & 16th March, 2012 for $999 only Seattle, WA 23rd & 24th February, 2012 for $999 only Transcript for PBA and User Profile: We briefly touched upon PBA and UP in previous slides. Let's now get into more depth of what they are with some example. Business activities drive demand for services. Customer assets such as people, processes, and applications generate patterns of business activity (ie PBA). PBA define dynamics of a business and include interactions with customers, suppliers, partners, and other stakeholders. Services often directly support PBA This profile of business activity can change over time with changes and improvements in business process, people, organization, applications and infrastructure. PBA are placed under change control. User profiles (i.e. UP) are based on roles and responsibilities within organizations for people, and functions and operations for processes and Applications. Many processes are not actively executed or control by staff or personnel. Process automation allows for processes to consume services on their own. Processes and applications can have user profiles. Let us take the example of a mobile service provider providing cheaper download rates for users in the age group of 16-20 years, during night. So this group of 16-20 years is one User Profile (ie UP), and the pattern which has been analyzed leading to understanding of the need of downloading content during night hours, is a PBA. So, as we see in the above example, Pattern matching using PBA and UP ensure a systematic approach to understanding and managing demand from customers. They also require customers to better understand their own business activities and view them as consumers of services and producers of demand. When they are used to communicate demand, service providers have the information necessary to sort and serve the demand with appropriately matched services, service levels, and service assets. This leads to improved value for both customers and service providers by eliminating waste and poor performance. User Profile communicates information on the roles, responsibilities, interactions, schedules, work environments, and social context of related users. E-mail [email protected] to know more about our ITIL V3 Foundation and ITIL V3 Intermediate exam training courses worldwide or call now! on +1.770.881.8180
Views: 6100 Simplilearn
Appointment Setting With Cold Calling - How To Nail It Every Time
 
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http://blog.thousandeveryday.com/exactly-how-to-use-cold-calls-for-appointment-setting Making cold calls for use in appointment setting becomes a lot simpler and more efficient than you may expect when you discover and practice three fundamental secrets for sales calls. Essential Sales Secrets You can find essential rules for most things in life. Overlook them, and you're setting yourself up for frustration. When you recognize and learn to use them you can crush it with cold calls. Every call won't necessarily result in a scheduled meeting, but when you're executing every single cold call effectively, you will be improving your chances for success instead of compounding errors that result in missed opportunities. What About The Sales Call Script? Let's have a look at the most important way to work with your sales copy script. Using one incorrectly instantly creates more resistance than you can handle, because you sound robotic and give the prospect the idea you care nothing about them, but when working without a script, it's too easy to falter and miss crucial points. What's the best way to use your sales call script? Very easy. Put your script at eye level, but don't stick to it as if you were an automatic speech machine. Use it like a note, but don't just recite the words. Play around with varying the pitch and expression in your voice. Believe it or not, when you smile, you sound better, and you might be surprised to discover just how much difference attitude makes. Voice tone and mind set actually will come through behind your words and you can be certain the prospect is going to be affected. It's a lot easier to talk with authentic feeling, candor and persuasiveness, as soon you have removed all uncertainty regarding what comes next. If you find a phrase which feels uncomfortable or artificial when you say it, merely change it around to match your normal communication. What Are Basic Cold Calling Techniques? Another item that's important to understand, is to be informed about what you are representing. Because your prospect is going to be searching for clues about your real motivation and professionalism, ignorance or simply not being familiar enough with each product or service, could knock you right out. When you reach the individual who can say yes, or are recording a message, or transmitting an introduction through e-mail, you want to be regarded as just about the most well informed individual he is ever apt to meet, with regard to your products. If you're not perceived as a unique resource, on what basis are you asking for an appointment? The Key To Setting Sales Goals The third secret to making effective and profitable cold calls is in the way you view the result of every attempt. You shouldn't be surprised when you call for a meeting and can't get it, but here is how you shift discouragement to positive motivation. Refocus. You know that unless you've got an exceptional list, every single person you contact isn't going to schedule an appointment. In a world where that happened, your job wouldn't pay anything. It's not dialing the phone that give you value, it's the way you do it and how you perceive intermediate results on the way to your ultimate achievements. Here's the simple key to using cold calls for appointment setting that will increase your income as well as sales call skills right now. Don't get all your energy wrapped up in the outcome of the immediate telephone call. Instead, have a specific quantity of calls in mind that you will make each day, month and year. It even helps to split them up into morning and afternoon. Later, you could adjust the amount to be more or less, depending upon your results, but you will have a solid personal goal. Now you still make a professional effort on each attempt, but in a natural and relaxed way knowing each one, regardless of outcome helps you hit your target number. Want to find out more about appointment setting, then visit http://ColdCallChampion.com to find your best advice on how to cold call.
Views: 100106 DanielDreifusVideos
How can I improve communication in my business?
 
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In this video Jon Knight of Smarter Interactive provides a video explaining the different technologies available to help any business improve their communication. This includes identifying meeting room technology such as SMART interactive whiteboards and high definition video conferencing
Views: 115 SmarterInteractive
How to Maximize Your Bang for the Buck in Telecom Infrastructure Services
 
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The global TIS market is booming. Service providers spent $70 billion globally on improvements and additions to their infrastructure, and firms that understand the landscape and harness the opportunity will increase their share while taking share away from competitors. In this webcast TBR presents the results of its latest analysis of Global Service Provider spending on telecom infrastructure services. The webinar provides highlights of TBR's 2010-2016 forecast for TIS spending, including which segments are growing fastest and which are lagging and why. It also provides highlights of our Supplier TIS Benchmark, showing who is winning the competition and how they are doing so. Attendees will gain insight into both current and future market opportunities, where to invest, and which competitors to emulate and avoid. Join Executive Analyst Michael Sullivan-Trainor and Analyst Chris Antlitz as they covered topics such as: • How to capture revenue opportunity through segment identification and position • Why certain strategies resonate more with the service providers • Which service providers are eager to partner with a TIS provider • What features will those service provider relationships look like have
Part 1 of Process Simplification and Globalization
 
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Implementation of global processes in customer service
Views: 423 billsd2002
The Ultimate Customer Experience with Keynote Speaker Scott McKain
 
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Learn about "The Ultimate Customer Experience" at: http://www.scottmckain.com and start using powerful customer retention strategies. In the third in our series of FREE videos about creating the Ultimate Customer Experience ®, Scott reveals an airline in South Africa that prominently displays its principles, promise to its customers...and a LOT of FUN!! Invest about three minutes of your time, and harvest an idea that may transform your business! For more information on Scott McKain visit his website and his blog: ScottMcKain.com McKainViewpoint.com (blog) Thanks for watching!
Views: 944 Scott McKain
How You Can Improve the Operations of Your Organization
 
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Tim Ashe, Director of Operational Consulting of Fazzi Associates, discusses improving your finanical outcomes, OASIS performance, and the overall quality and patient satisfaction outcomes of your agency. More information at www.fazzi.com
Views: 263 FazziAssociates
Strategic Misdirection
 
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In this episode, the goal of improving patient satisfaction is top-of-mind for the gang at General General Hospital. Unfortunately they are not of like mind in how to make that happen. It's relatively easy to set goals—like growing a service line or increasing productivity—but often difficult to get the organization focused and motivated to achieve them. Hospitals need leadership and organizational excellence to establish sound business strategies and execute them effectively. With the right business disciplines and systems in place, transformative change is possible. What The Health videos, produced in partnership with The Second City® comedy troupe, take a humorous look at the cost, quality and access challenges that hospitals face every day. But our point is serious. Improvements require sustainable operational change—and at GE Healthcare's Next Level - http://nextlevel.gehealthcare.com - you'll find resources and solutions that can help your organization take the next step.
Views: 3549 GEHCNextLevel
A message for sales managers
 
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Known for his powerful insights and sense of humour, Mike Element is one of Australia's most sought after speakers and sales trainers. His vision is based on the core belief that anybody can develop the skills and attitudes required for selling success. Why do people listen to Mike? He has a lengthy track record of outstanding sales achievement in a variety of industries which highlights his ability and knowledge when it comes to sales performance, customer satisfaction and product presentation, but that's not what makes him such an influential communicator in the fields of selling and motivation. It's that his early years in sales were abject failures. Part of Mike's ability to help guide others to high level achievement is that his own success didn't come easy and he knows what it takes to make the journey. As a leader and professional speaker, Mike takes great pleasure in sharing his message with others who want to make the same improvements in their skill set and attitudes. His message gets through because he knows what it takes to achieve selling success and loves sharing the skills and strategies that can help salespeople connect with their customers and clients. As a guest speaker or workshop facilitator, Mike keeps his audience interested with focused, relevant information and a liberal dose of humour. Mike has worked with many international and Australian companies such as Holden, Nissan, Volkswagen, Australian Institute of Management Brisbane and Melbourne, Star Media Group, Capital Radio Network, Macquarie Radio Network, Sewells Australia & New Zealand and National Poker League.
Views: 81 Mike Element
Improve Employee Relations and Employee Engagement with FISH! Culture For Healthcare
 
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Visit http://www.fishphilosophy.com or call 800.695.4534 to learn more about The FISH! Philosophy. Our world famous FISH! video training program is literally being used by tens of thousands of organizations around the world to spark improvements in employee relations, leadership, teamwork, customer service, employee engagement, retention, accountability, creativity and quality. ChartHouse Learning studied the impact of a highly engaged workplace at Seattle's Pike's Place Market. What they found were four key practices that inspired high engagement, motivation and ultimately employee retention; Play (throwing yourself into your work) -- Make Their Day, (watch your impact) -- Choose Your Attitude, (it's contagious) -- and Be There (be fully present). #FISHphilosophy #CompanyCulture -- How healthy is your organization's culture? Find out today. Take a FREE Culture Checkup: https://www.fishphilosophy.com/culture-checkup-contact-form-public/ -- Subscribe to our YouTube channel: https://www.youtube.com/user/ChartHouseLearning?sub_confirmation=1 -- Let's Connect: Facebook: https://www.facebook.com/thefishphilosophy Twitter: https://twitter.com/fishphilosophy LinkedIn: https://www.linkedin.com/company/charthouse-learning Pinterest: https://www.pinterest.com/fishphilosophy/
Views: 1697 The FISH! Philosophy
Customer Experience - Energy / Utility
 
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ClickFox helps utility organizations manage the changing competitive and regulatory landscape, by identifying and prioritizing improvements in service quality and delivery. Visit http://www.clickfox.com for more.
Views: 154 clickfoxinc
The Napkin Diaries - The Mobile Workforce
 
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Mobile working enables a company to be more responsive and flexible, if there is the infrastructure to deliver it. Dean Branton, Director of Customer Operations, Kcom and KCOM Group CIO, reveals how the CIO can use technology to: • Make it as easy to work remotely as it is in the office • Provide the right tools, manage costs and maintain security • Ensure infrastructure is efficient, secure and reliable • Review and audit network and usage • Save to invest in innovations and improvements
Views: 922 KcomConnected
Technology Strategy
 
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Towson, Md. (February 22, 2011) -- County Executive Kevin Kamenetz today announced a package of twenty-three technology initiatives that his administration plans to implement quickly to reduce costs, improve efficiency and speed up customer service. These projects span County government; automating work processes to allow faster turnaround times, better information sharing and increased public access to information. Kamenetz said the County expects to recoup its full investment of $5 million in implementation costs within three to five years, with ongoing savings projected well into the future. "We delved into agency workflows and came up with ways to take advantage of technology to streamline our processes, reduce duplication of effort and provide instant access to information among related departments," said County Executive Kevin Kamenetz. "This translates into real savings in dollars and time for our agencies as well as the taxpayers we serve." Kamenetz highlighted an array of improvements including an online constituent services portal; a broad computer platform to automate field inspections and licensing and 24-hour access for CountyRide scheduling requests; as well as the improvement of several internal functions involving employee training, desktop computing and pension management. The County Executive emphasized projects that will enhance public safety like providing the ability for police officers to submit reports and generate citations in the field and a multi-agency system to coordinate the booking and processing of offenders. Two projects focus on improving citizen access to important land use functions. Next year's 2012 Comprehensive Zoning Map Process will be easier and faster for citizens thanks to planned improvements to the online application. Plus, people with average computer literacy will soon be able to easily glean valuable data from the County's GIS system because of a complete redesign of the County's "My Neighborhood" web feature. "These technology advances are beneficial from a fiscal perspective and they will clearly make it easier for our residents to interact with their government," said Baltimore County Council Chair John Olszewski, Sr. Prior to taking office, Kamenetz asked Director of Information Technology, Rob Stradling, to partner with the Office of Budget and Finance to review specific operations in County government that could be enhanced through a more effective use of technology. Today's announcement is the result of a comprehensive approach to prioritizing high-impact technology initiatives that can be implemented in a timely manner. The full report is available on the county's web site at www.baltimorecountymd.gov/TechnologyReport0211.pdf.
Views: 369 Baltimore County
Lean process improvement - funny
 
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This is a video I put together to support a Lean awareness course I've designed for work. The idea is that we run the video then hand out the story board and area plan and ask the teams of attendees to take 20 minutes to identify and map the process wastes and come up with process improvements. If you would like a copy of the paper work then let me know in your comments and I will forward. Please feel free to use the video as you see fit, its not brilliant but it does the job! Richard
Views: 190333 Richard Heffernan
The "3 P's" of Leadership
 
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Christian Simpson, thought leader in people leadership, personal development and professional coaching, discusses a simple strategy in advanced thinking that can create profound improvements in personal and professional success.
Views: 1959 thoughtleadership1
Are You Ready for a 7-Figure Contract Opportunity?
 
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http://sbsoperations.com/Special_Offer.html If an opportunity to bid on a 7-figure contract presented itself tomorrow - would you be ready? We've had the opportunity to do just that and we were ready. As we gathered the information and references for the proposal we realized seven years of systems we've placed in our business and customers we've supported prepared us for this opportunity. We want every entrepreneur to have the systems and structure in their business they need to be able to participate in these opportunities as well. So in preparation of 2012, we are giving an amazing offer to work with us to create all of the systems you need in your business at a very special price. This opportunity is only available for two businesses - so act fast! You will work with two coaches via conference call or in-person for two hours every week to design and document systems in your business. We will identify opportunities for improvements to streamline and organize your business processes. This will include: Marketing Systems - Internet marketing, social media, direct mail, etc. Sales Systems - Generating leads, follow-up, sales presentation Service Delivery Systems - Customer service, service requirements Human Resource Systems - Job descriptions, performance plans, and recruiting strategies We are offering all of this at an amazing price of $4497 - but for only two customers committed to taking their business to the next level in 2012. During the remaining time in 2011, you have an amazing opportunity to lay the foundation for a tremendous 2012. YES! I'm ready to systemize my business! We have set-up three simple payments of $1499 every three weeks. .
Views: 54 SBSOperations
Meet Business Demands with Refined Responsiveness & Agility
 
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Get free access to research at http://bit.ly/eUMhHD IT leaders are challenged with meeting business needs due to rapid change or growth, while effectively maintaining and improving essential IT services. This video and related research will help IT leaders: Adapt agile principles to all IT functions. Meet business needs sooner. Deliver benefits earlier. Provide access to better and timelier information. Business expectations of IT services are placing greater demand on IT for increased responsiveness & agility. Info-Tech research shows that over 50% of IT Leaders aren't getting the improvements they need from traditional best practices and are looking for other ways to make IT more responsive.
Views: 76 InfoTechRG
Service Management Roles: Service Owner | ITIL V3 Foundation Training
 
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Simplilearn Solutions provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. http://www.simplilearn.com/simplilearn/free-resources Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. Enroll now for ITIL V3 Foundation training online from http://www.simplilearn.com/simplilearn/itil/online-courses ITIL V3F online courses start from $84.99 onwards. Features of Simplilearn ITIL V3 Foundation exam training: -2-day classroom workshop with APMG accredited courseware -90-day online e-learning self-study preparation with APMG accredited courseware -Take 2 full-length (40 questions, 1-hour) ITIL simulation tests online along with the 90-day ITIL online training course -Online training with 7 full-length audio-video chapters and 2 ITIL V3 Foundation simulation tests -Earn 45 PDUs: 45 PDUs certificate for PMP-certified participants -24*7 Support via live online chat, e-mail (support at simplilearn dot com) and phone (+1.770.881.8180)-Opportunity to get ITIL certified: Attempt ITIL V3 Foundation exam on the 2nd day of the classroom training (optional) -Access ITIL training forums for knowledge sharing, exam tips, and local study groups - APMG accredited courseware - Blended learning mode (classroom training workshop + 90-day online preparation + 2 practice tests + 45 PDUs certificate) -Prepare for ITIL V3 Foundation certification for $999 only. For Online ITIL V3 Foundation Courses Visit: http://www.simplilearn.com/simplilearn/itil/online-courses ITIL V3 Foundation Online Training: 1-month ITIL V3 Foundation training: $74.99 2-month ITIL V3 Foundation preparation: $99.99 3-month ITIL V3 Foundation training: $129.99 Enroll now: http://www.simplilearn.com/simplilearn/itil/online-courses For ITIL V3 Intermediate Course (Blended learning: Classroom + e-learning) http://www.simplilearn.com/simplilearn/itil/itil-v3-intermediate-online-courses Upcoming ITIL V3 Foundation Workshops across the globe: (Blended learning: Classroom + e-learning) http://www.simplilearn.com/simplilearn/events/upcoming-itil-workshop Transcript for Service Management Roles of Service Owner: Role is a set of responsibilities, Activities and authorities granted to a person or team. Roles are defined in the Processes. One person or team may have multiple Roles. One of the key roles in Service Management is that of Service Owner. The service Owner is accountable for a specific service within an organization regardless of where the underpinning technology components, processes or professional capabilities reside. Service ownership is as critical to service management as establishing ownership for processes which cross multiple vertical silos or departments. For example, Owner of a payroll service for a global MNC. This service might be delivered to employees across globe, through a website, which might be hosted in datacenter in Ireland, and supported by teams in India. Irrespective of the underlying technology mechanisms and geography, the owner is accountable for the effective delivery of the service, which is making sure that each employee of the MNC gets his or her pay on a predefined date every month! The key responsibilities of Service Owner are: 1) First, to act as prime Customer contact for all Service related enquiries and issues, this is the person MNC Employee's call in case any issues with their pay. 2) Second, to ensure that the ongoing Service delivery and support meet agreed Customer requirements, ie. To ensure that everybody gets their salaries on the due date. 3) Third, to identify opportunities for Service Improvements. 4) Fourth, to liaise with the appropriate Process Owners throughout the Service Management lifecycle. 5) Fifth, to ask for required data, statistics and reports for analysis and to facilitate effective Service monitoring and performance E-mail [email protected] to know more about our ITIL V3 Foundation and ITIL V3 Intermediate exam training courses worldwide or call now! on +1.770.881.8180
Views: 4095 Simplilearn
GHA - Business Excellence Award 2011
 
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Glasgow Housing Association (GHA) has been awarded Scotland's most prestigious business award. GHA was also the only organisation from the public, private and voluntary sectors to gain the maximum five-star Recognised for Excellence rating by Quality Scotland. The Recognised for Excellence award, celebrating its 20th year in Scotland, is a Europe-wide scheme for organisations seeking continuous improvement, excellent customer service and high performance and is scored against the European Foundation for Quality Management (EFQM) framework.
Views: 1062 TenantTv
Wendy Sontag, LLS patient services manager, talks about the
 
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Created on March 30, 2011 using FlipShare.
Views: 142 PDyerLLS
Airbus' COO Customers John Leahy at NEO Technical Briefing
 
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This event took place on April 4 2011 in Toulouse.
Views: 9471 AirInsight
Customer Supply Chain Team Leader - Oakland, CA
 
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Job Description Title: Customer Supply Chain Team Leader Ref No: 477 Location: Oakland, CA 2 years ago, our client was looking for some new people to help integrate the supply chains of several independently-operating divisions. That effort was a huge success and now they are looking to take the supply chain to the next level by bringing on the right individual who will own the customer-facing supply chain. Leveraging cross-functional support from across the organization, the Customer Supply Chain Team Leader will be responsible to improve supply chain efficiencies for both our client and their retail customers. If you have experience in areas such as Vendor Managed Inventory (VMI), Collaborative Planning, Forecasting & Replenishment (CPFR), Sales & Operations Planning (S&OP), and EDI and data set transactions; get excited about companies that still pride themselves on their products having the stamp of Made in America and want to get with an entrepreneurial company that will help you get to the next level sooner rather than later, then we'd love to hear from you ASAP. Client Summary: • 100+ year-old Consumer Non-Durables manufacturer; • Multi-billion dollar organization that recognizes the value supply chain contributes to the bottom line; Position Description: • Manage 2 direct reports: Forecast Analyst and Customer Supply Chain Sr. Analyst. • Serve as the supply chain liaison with strategic customers for a $330 million business unit; • Working with the forecast analyst, maintain a 12-month rolling forecast; • Work with customer support, demand planning, operations planning, EDI, corporate quality control and transportation to maintain customer compliance and improve operational efficiencies -- both internally and on behalf of the customer; • Identify and help drive projects that support or lead to profitable incremental sales volume. • Leverage supply chain best practices to improve overall customer cost-to-serve; • Align with sales and customers to resolve supply chain related challenges such as unsaleables management. • Design, implement and drive improvements associated with VMI, CPFR and S&OP. Background Required: • Highly energetic individuals with at least 5-7 years of experience including forecasting / demand planning, S&OP, CPFR, unsaleables management, EDI, and VMI; • Experience with high-volume Retail / CPG supply chains; • Effective use of applications like SAP (APO), Oracle, Manugistics, i2, Logility, etc.; consumer insights tools like AC Nielsen or IRI; and Microsoft Office; • Bachelor's Degree; • Proven track record of success in similar role. Compensation Plan: • $100 - 120K + 20% bonus; • Full benefits package including medical, dental, disability and 401(k); • Renters relocation possible.
Views: 510 SCPlanning
NCR | Multi-channel Banking Technology
 
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This video highlights how customer experience banking from NCR provides seamless, personalized customer experiences across multi-channel banking. NCR's Cx Banking Technology benefits the bank/FI by attracting new customers, keeping existing customers loyal and growing their business. Learn more about NCR at www.NCR.com.
Views: 10451 NCR Corporation
Coupon Marketing | Reward Program
 
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Go to: http://SalesLead-Generation.com/coupon-marketing Do you need to keep existing customers coming back to your business? What area would you like to see dramatic improvements? The problem you face with your business can be fixed. I specialize in working with local area business that need help driving in new sales and customers using the internet. Traditional costly and ineffective marketing you are spending money on now is hurting your business and bottom line. Go to: http://SalesLead-Generation.com/coupon-marketing I have a cutting edge coupon marketing system that will power in new customers to your business and keep existing customers coming back. There is zero cost to you unless I create a new paying customer. Coupons are a proven marketing strategy. Let me show you how effective this can be for your business. Inquire for free demo of my system and consultation. You get professional service from start to finish. You want customers to say YES and coming back spending more often, right? Let us do the hard work for you. Register now to get your zero cost coupon system! Go to: http://SalesLead-Generation.com/coupon-marketing
Views: 94 John Mignano
Reward Program | Loyalty Program
 
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Go to: http://1business-coach.com/reward-program/ What is the biggest problem you are facing in your business? What critical areas would you like to see improvements? Do you need to keep existing customers coming back? In 2010 mobile subscribers surpassed five billion. Are you using mobile technology? A simple low cost automated system which runs by itself...Go to: http://1business-coach.com/reward-program/ You need to communicate with your customers faster, right? You need to connect and boost sales with repeat buyers? Are you the type of person who needs to be well positioned taking advantage of mobile? Start harnessing the power of mobile phones and enjoy winning solutions for you and your customers. Get better results for less than you are spending on advertising. How much money are you losing not fixing these problems? Register to see why mobile loyalty program helps fast-track sales and maximizes profits now. Don't miss out! Go to: http://1business-coach.com/reward-program/
Views: 1151 John Mignano
Transport for London (TfL), "Implementing an HR Shared Services Strategy" - Part 2 of 2
 
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Transport for London takes a shared services approach to HR utilizing Lagan Enterprise Case Management solution.
Views: 208 KANA Software
Sales, Communication, Management of Sales Operations with Rob Whittaker
 
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Rob Whittaker is the founder of Real World Associates Limited, a specialist business development consultancy. The combination of his presentational style, his continuing 'real world' sales and sales management experience in his other businesses, and the practical tools he introduces has enabled his clients to achieve significant improvements in sales performance year on year. For more information about our Speaker's please go to http://www.vistage.co.uk.
Views: 187 Vistage
School for Startups - Tesco & Ryanair
 
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Tesco's competitive advantage is efficient distribution of goods. Customer intimacy is not required for a successful business. Ryanair has the lowest price, but not the best customer service, and they are still very profitable. Question: 7 Course: Start Here!
Views: 547 Schoolforstartups
How to Improve Your Communication Skills by Speaking Better English
 
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Watch more Business Communication videos: http://www.howcast.com/videos/432501-How-to-Improve-Your-Communication-Skills-by-Speaking-Better-English Practice makes perfect, especially when you want to improve your communication skills. You can find help to polish your English in a host of environments, and a wide array of media. Step 1: Repeat conversations Study mouth movements as people converse. Repeat what they say, preserving tone, volume, and rhythm. Utilizing media like television and films and listening to music or books on tape all offer a chance to absorb English. Tip News broadcasters must neutralize the emotions, so don't mistake their delivery for the way you might hear normal conversation. Step 2: Familiarize yourself Familiarize yourself with the dictionary to improve English communication skills, transcribing words, pronunciations, and definitions to improve. Speaking and reading aloud in English for a set amount of time each day strengthens your abilities. Step 3: Listen, study, repeat Ask friends to pronounce difficult words. Listen, study, and repeat with their help, especially focusing on the endings of words. Record your voice and critique your skills later. Tip Some websites offer daily, short English lessons sent to your email or your phone. Step 4: Switch searches Switch your search engine or mobile phone settings to English language. Find online chats where you have to respond quickly in English. Step 5: Read a translation Re-read a book from your past, but this time in an English translation. Concentrate on the dialogue, which is more similar to what you would speak than the narrative descriptions, which might not come up every day. Tip Some books and magazines may be too difficult at present. Don't be afraid to quit one and find an easier level text to learn from at first. Step 6: Teach family Teach English to your family. Passing knowledge to others is a proven way to permanently fix that same knowledge in your own brain. Step 7: Label stuff Label objects in your home by putting their names on sticky notes, which serve as visual reminders. Play a radio regularly to reinforce the English language, giving you a subliminal flow of words into your unconscious as you work. Tip Try listening to a talk radio news show. It will provide more English speaking than a music station. Step 8: Maintain a diary Keep a diary of a running conversation with yourself in English, using words associated with your daily experiences. They will eventually become habitual choices and part of your everyday interactions with others. Did You Know? In 2010, the more than 42,000 students in Pennsylvania who had limited English proficiency spoke 175 different languages.
Views: 288985 Howcast
ITD 2 Min. Update: Leadership In Lean Times
 
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Leading during lean times can be extremely difficult and in a new Two-Minute State DOT Update video, Brian Ness director of the Idaho Transportation Department describes steps his agency is taking to improve customer service, efficiency and accountability. Since taking office in Jan. 2010 Ness says ITD has found ways to save $3.5 million in personnel costs alone. "We have to make sure that we are spending our tax dollars as wisely and efficiently as we can," says Ness. "We also need to make certain that our workforce is as effective as it can possibly be because we don't want to give any legislator a reason to vote no (for transportation funding) by pointing to something our state department is doing."
Views: 371 aashtovideo
Zumiez, Inc. Topped Estimates For Q2, Rose 14.9% YoY
 
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Zumiez, Inc. (NASDAQ:ZUMZ) reported Q2 EPS of $0.08, better than analyst estimates of $0.05 per share. Revenues for the quarter rose 14.9% to 112.20 million, better than consensus estimates of $112.18 million. The Company is introducing guidance for the three months ending October 29, 2011 of net income per diluted share of approximately $0.37 to $0.39 per diluted share. Rick Brooks, Chief Executive Officer of Zumiez Inc., stated, "We are pleased with the sales and earnings growth we delivered for the quarter. Our merchandise and expansion strategies are driving improvements across our business and are continuing to strengthen Zumiez's position as the leading action sports retailer. We remain optimistic that our diverse product offering, compelling mix of brands, and commitment to customer service will distinguish our concept further from the promotional competition and provide us with strategic advantages during the key upcoming selling seasons."
How to Launch your Business with the Minimum Viable Product or Service
 
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http://www.HireYourVirtualAssistant.com/JoelGascoigne | In this interview with Joel Gascoigne ; the founder of Buffer, you will learn how to Launch your Business with the Minimum Viable Product or Service and how to quickly iterate or make improvements based on user (clients or customer) feedback so that you end up with a product or service that they love!
Views: 251 HYVAssistant
World Insurance Report 2011: The Insurance Drive for Efficiency is On!
 
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Now in its fourth year, the World Insurance Report 2011 from Capgemini and Efma offers insights into how leading institutions are refocusing efforts on improving operational efficiency and the client-centricity of their business processes in an environment of rising claims costs and increasing investment income uncertainty. http://www.capgemini.com/wir11
Views: 428 Capgemini
My Ontario-Port Hope Ontario Canada.mp4
 
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Port Hope is a remarkably picturesque community located along the shores of Lake Ontario and the Northumberland Hills. The Municipality currently serves over 16,000 residents and thriving business and tourist sectors. Our Municipality is enjoying steady population and commercial growth and with a strong Economic Development strategy in place, we are well-positioned for long-term growth and sustainability. Our dedicated Municipal Council believes strongly in serving our community with principles before personalities. We acknowledge and respect each other's point of view, seek knowledge and understanding, and support our collective decisions, resulting in an open, honest, transparent and accountable local government. The Municipality of Port Hope staff at every level is committed to providing customer service excellence through efficient and responsive delivery. The Port Hope Corporate Strategic Plan provides an overall focus and direction for the Municipality and our municipal administration. It is the "umbrella" to our more detailed long-range plans. Crafted by Council with input from our senior management team, this document outlines our vision for collaboration among Council members and Staff members in achieving Council's Strategic Goals in Growth Sustainability, including Community Vision, Corporate Mission, Infrastructure Facilities, Community Safety, Communications, Unity, Technology, and Client Service. Among our many recent accomplishments across the Municipality, we are particularly proud of our new state-of-the-art Water Treatment Plant, new pollution control plant, and new recreation centre as well as the substantial investment in our historic heritage districts and structures, and numerous accessibility improvements to our buildings and landscape. Port Hope is an active, vibrant, healthy and caring community. Our Official Plan reflects our dedication to diversity, balance and progressive economic growth. With our inspiring culture, our residents enjoy a diverse range of activities and associations to suit every interest, our many service clubs are dedicated to enhancing our community and the lives of our residents. Our urban and rural heritage figures prominently in our dedication to preserving our past and embracing our future. We have attracted widespread recognition for our historical architecture including being named "best-preserved Main Street in Ontario" and feature over 270 designated heritage buildings, the highest number per capita in Canada. Port Hope's vibrant urban core is surrounded by spectacular rambling rural countryside with farmland, rural hamlets and the beautiful Ganaraska Forest. Residential options are as varied as our landscape—Victorian mansions, condominiums, hobby farms and a growing number of custom-built new homes. Residents enjoy numerous opportunities to suit every lifestyle with a wide variety of employment opportunities, leisure and education pursuits all complemented by an exceptional quality of life. The municipal transit system offers easy accessibility for all throughout our urban core and we are easily accessible by highway 401 and regular VIA rail service to the Quebec City-Windsor corridor. Port Hope offers something for everyone—treat yourself to a delicious meal at one of our many excellent restaurants or luxurious accommodations in a local inn or B&B. Visit an art gallery or take in a live show at the Cameco Capitol Arts Centre offering year-round entertainment for all ages and interests. We are home to a number of annual festivals and special events and our top-class salmon and trout fishing help make Port Hope the ideal tourist destination for a day trip or a weekend. Our Municipal Council and residents alike are proud to call Port Hope our home and we encourage you to join us. Spend a day indulging in our exceptional entertainment and shopping opportunities, start or grow your business in our flourishing commercial sector or become a permanent member of our extraordinary community. Come to Port Hope for day, you'll want to stay for a lifetime. Sincerely, Linda Thompson Mayor
Views: 6557 rickc1945
KGH Border Services Presentation.flv
 
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KGH Border Services: "KGH Border Services is part of the KGH group and has access to a large number of in-house experts with long-term experience of working in Government Agencies. Apart from using our own expertise, we also establish relationships with partners who offer innovative and professional solutions to provide and ensure full customer satisfaction. Since our service is focused on your business, we work with independent partners to complement our skills to meet your needs and to create a competitive advantage with more value. However, when tailoring a solution we will go with what proves to be in the best interest of you as a client which might mean choosing a totally different partner." Patrik Heinesson MD, KGH Border Services In general: Many Governments are struggling to find the balance between facilitating trade whilst at the same time protecting the borders from illegal flow of goods and travelers. A modern approach to Border Management will facilitate legitimate trade and ensure safety and security from a multi-agency perspective by increasing coordination, using new processes and adopting modern technology. KGH Border Services can assist Governments to achieve this by using standards and best-practice solutions. For Governments with an ambition to modernize its borders, a full range of core components are available. These components can be used individually, but the true benefits will only occur fully when combining them into a state-of-the-art solution. Why KGH Border Services? KGH Border Services is an independent consulting department within KGH Customs Services, assisting government agencies with their strategies, tactical planning and implementation of a modernized Integrated Border Management. Our experts are always using latest technology, international standards and best practices from all over the world. Despite the short history of KGH Border Services as an independent body within the KGH Group, we have been able to execute and manage an impressive number of successful international projects. It also goes without saying, that the overall value of our services never will exceed the skills, experiences and knowledge of our in-house experts, our network of international experts and the partners we are working together with. "With over 40 years of experience, KGH Group has the competence, strength and experience to facilitate border crossing activities for business and trade and support Government agencies with tailor-made state-of-the-art solutions ensuring fast, predictable and secure border crossing."
Views: 839 CATO HOBERG
Introduction to myCRMweb
 
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Introduction to CRM myCRMweb A CRM service based on vtiger that covers all the processes in your business like Marketing Campaign, Sales Funnel, Tickets and Cases management and finally Product Catalogue, Order Processing and Invoicing
Views: 749 mycrmweb
Aavanor Hospaa3-Prevent Revenue Leakage
 
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Prevent revenue leakage in hospital billing using Aavanor Hospaa3 online system which can be enhance Pharmacy revenue by 20-30%. .
Views: 177 Aavanorsystem
The time for a real-world leadership book is NOW! | Leadership Development
 
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The time for a real-world leadership book is NOW! This Little Book of Leadership (hold up book0 creates a new opportunity for leaders and wannabe leaders who are seeking to achieve, win, and succeed regardless of their title, their status, their place of employment, or their experience. This is a leadership book that transcends theory and philosophy, and gets right down to brass tacks and brass tactics, and adds a few brass balls. Everyone knows that leadership takes guts and courage. What many don't understand is that leadership takes a person who can maintain calm and resilience in the middle of the business and government battlefield. A leader must be able to react to, respond to, and recover from the existing circumstances, often in an instant. HERE'S HOW YOU CAN WIN: This book will challenge you to self-assess every facet of your leadership ability, and will ask you to evaluate every fact that's given in order to fully understand what actions you need to take and what improvements need to be made in your skills. AS A WORLD-CLASS LEADER: Your people need to see your dedication to become dedicated. Your people need to see your enthusiasm to become enthusiastic. Your people need to see your belief to become believers. Your people need to see your hard work to maximize their hard work. The Little Book of Leadership will help you understand your situation, identify your opportunities, create your objectives, execute by action and delegation, and establish a leadership position through enthusiasm, brilliance, action, collaboration, resilience, and achievement - not by force, command, title, or entitlement. The 12.5 Leadership Strengths revealed in this book will challenge you, admonish you, guide you, and create new success opportunities for you. 1. Leadership Insight 2. Mental Leadership 3. Resilient Leadership 4. Reality Leadership 5. Coach Leadership 6. Situational Leadership 7. Measurement Leadership 8. Opportunity Leadership 9. Guts Leadership 10. Personal Leadership 11. Celebration Leadership 12. Next-Level Leadership 12.5 Legacy Leadership This is a leadership book that transcends theory and philosophy, and gets right down to brass tacks and brass tactics, and adds a few brass balls. It's full of practical, pragmatic, actionable ideas and strategies that when implemented assure respect and loyalty - and ensure long-term success and legacy. Your success. Your legacy. Jeffrey Gitomer | Gitomer | Buy Gitomer | Leadership | Leadership Advice | Leadership Tips | Real World Leadership | Management Leadership Training | Professional Leadership Training | Management Team Leadership Training | Business Leadership | Business Leadership Training | Leadership Books | Top Leadership Books | Best Leadership Books | How to Lead | Learn How to Lead | Leadership Skills | Leadership Ability | Improve Leadership Ability | How to Improve Leadership Ability | Leadership Videos | Leadership Training Videos | Leadership Expert | Leadership Improvement | Leadership Improvement Expert
RODRIGUEZ CONTRACTOR LLC
 
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Painting and Decorating, General maintenance and repairs home, New Construction, Management, Electrical, Framing, Finishing, Plumbing, Remodeling Additions / Renovations, Roofing, Kitchen Remodeling, Concrete Work, Architectural Designs and Service, Interior Designs, Drywall Installation / repair, Bathroom Remodeling, Porcelain, Ceramic, Granite Tile and Marble Custom Carpentry, Hardwood Flooring
Views: 40 webmasterspark
Samsung Ozzie Commercial - Ad Marketing Strategy for Marketing Consulting Branding Campaign
 
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Read how emotional marketing is used to create strong customer connections at the emotional marketing blog at: http://602communications.com/site/?p=8293 Mobile phone ads like Samsung ad this must stay focused on product features because this burgeoning industry is continually rolling out major improvements in hardware and service. The phone sector has not matured yet and feature marketing is vital to its success.
Views: 786 Graeme Newell
TEDxKrakow - Matt Marsh - People shaped innovation
 
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Matt Marsh is an expert in customer-centred innovation. With his long experience as head of the human factors design research and studio at IDEO, and more recently though his own consultancy Firsthand Experience, he helps businesses to maximise the fundamental appeal of new products, services and visitor experiences. He believes that all too often compelling business invention and technology opportunities fail because real people —users, customers, consumers, or citizens — aren't involved at an early enough stage or in the right way in the design process. Matt spoke at TEDxKraków, an independently organised TED event which took place on 20 October 2011 at the Manggha Centre for Japanese Art and Technology in Kraków, Poland. Our theme was "The New Normal" and we asked our speakers to tell us about what we might just have to get used to once the dust settles from the various ongoing geopolitical, financial and environmental crises. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations). Polish: Translation: Dorota Naumienko Review: Krystian Aparta English: Original subtitles: Krystian Aparta
Views: 2367 TEDx Talks
Rethinking The Consumer Buying Process: How the Web Has Changed Everything
 
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Visit http://reachlocal.com/buyingjourney to download detailed slides and notes. Rethinking the Consumer Buying Process: How the Web Has Changed Everything. The cornerstone of every marketing plan is understanding the consumer, both why and how they buy your product/service. The purpose of this presentation is to explore how consumer buying has changed and how that impacts your marketing strategy.
Views: 3812 reachlocal
Hoffman's Hot Seat: Crafting a Business Case for Customer-Centric Marketing Efforts
 
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1to1 Media's Tom Hoffman speaks with Craig Hayman, General Manager of Industry Solutions at IBM, about best practices that marketing leaders can apply to demonstrate improvements to the business. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx
Views: 115 1to1 Media
IBM Improving Software Development with Software Analytics and Measurement [Part 1 of 4]
 
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IBM incorporates CAST Software Analysis and Measurement to analyze applications to mitigate risks, increase performance and monitor productivity. CAST helps quantify and demonstrate improvements being delivered using an objective automated solution. More specifically IBM uses CAST AIP for: Application Risk Assessments, Production Acceptance Assessment, In-flight Project Assessments, Application Documentation and Training Materials, Function Point Productivity Metrics By using CAST, IBM defined a continuous improvement program which provides quantitative measures regarding the improved quality of the applications. This provides a framework for benchmarking applications against best practices in architectural design, programming practices and documentation to help significantly improve the maintainability of the applications. “CAST will lead to significant automation of our quality control activities worldwide.” Patrick Howard, Vice President and GBS Global Leader – Technology Strategy and Cloud IBM Part 1 of 4.
Views: 832 CAST Software
EXSA - Exosphere Aircraft Retires 30 Million Shares - Speed Read - 510 WPM.avi
 
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Exosphere Aircraft Co. Lays Out Future Plans for Company and Retires 30 Million Shares GRANITE FALLS, NC--(Marketwire - January 21, 2011) - Exosphere Aircraft Co., Inc. Dba BCS, Inc. (PINKSHEETS: EXSA) CEO Ramsey Dellinger is pleased to announce that the Company has retired 30,000,000 outstanding common shares. Mr. Ramsey stated that the retirement of shares is the beginning of Exosphere's future plans, "We are in the process of changing the name, updating with OTC Markets to get us to the current status as well as reporting quarterly and annual financials." The Company's executive management team will consist of executives who have started companies, operated public and private organizations and have had success with roll ups, acquisitions, and understand the time and commitment to operate an organization. Exosphere Aircraft, Inc. is focused on expanding its portfolio throughout the United States, but will grow at a rate that makes financial and strategic sense. EXSA intends to develop within three years a nationally recognized technology company with sales teams in strategic market areas of the United States with combined annual sales revenues exceeding approximately $50 million. Our website address is: www.bcs-data.com About Exosphere Aircraft Co, Inc. Dba BCS, Inc. BCS is the nationwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and BCS Internet Protocol-based (IP) networking solutions are the foundation of these networks. BCS hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and government to increase productivity, improve customer satisfaction and strengthen competitive advantage. The BCS name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. FORWARD-LOOKING STATEMENT: This press release contains forward-looking statements, including expected industry patterns and other financial and business results that involve known and unknown risks, uncertainties and other factors that may cause our actual results, levels of activity, performance or achievements to differ materially from results expressed or implied by this press release. Such risk factors include, among others: the sustainability of recent growth rates in the technology industry; the positioning of Exosphere in the market; ability to integrate acquired companies and technology; ability to retain key employees; ability to successfully combine product offerings and customer acceptance of combined products; general market conditions, fluctuations in currency exchange rates, changes to operating systems and product strategy by vendors of operating systems; and whether Exosphere can successfully gain market acceptance. Actual results may differ materially from those contained in the forward-looking statements in this press release.
Views: 121 OTCMarketNews

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